Integrations

Connect Google, Meta, TikTok, X, LinkedIn, delivery and commerce platforms to Pluspoint, then map each connected profile to a location.

Integrations are the connections between Pluspoint and the platforms your business already runs on. Connect a platform and Pluspoint can pull in its reviews and conversations, publish posts on your behalf, and push business-profile edits back out. It can also trigger surveys from orders and reservations. Every review, social and messaging feature in Pluspoint depends on at least one integration being connected here.

Before you start

Your team’s Account Settings permission must be Full, or you must be the account owner.

Your subscription must be active and within its plan limits.

Create at least one location first. Connected profiles are mapped to locations, and only the Google connect flow can create a location for you.

Where to find it

Settings → Integrations, or go to https://app.pluspoint.io/account-settings/integrations.

How the page is organised

The table shows one row per connected account, not one row per platform. If you connect two Google logins, you get two Google rows, each with its own account label, its own status and its own actions.

Statuses

Status	Meaning	Actions available
Connected	Pluspoint holds a working token or set of credentials for this account.	Delete, plus Manage on the platforms that map profiles to locations
Disconnected	The stored credentials stopped working — revoked at the platform, a password change, an expired refresh token, or permissions removed. Pluspoint also emails the account a disconnection notice.	Reconnect, Delete
In progress	An iFood connection request has been sent but no merchant has been registered for the account yet.	Delete

Row actions

Button	When it appears	What it does
Manage	On a Connected row for a platform that maps profiles to locations: Google, Facebook, CoverManager, VTEX, TikTok, X and LinkedIn.	Reopens the Manage integration modal so you can change which locations the account’s profiles are linked to.
Reconnect	On a Disconnected row.	Restarts the same connect flow for that platform.
Delete	On every row.	Removes the connection after a confirmation. What else it removes depends on the platform — read the platform article before you use it.

Connect a platform

Select Add integration.
Find the platform and select Connect. What opens next depends on the platform: its own sign-in screen, a Meta pop-up, or a Pluspoint modal asking for credentials.
Complete the platform’s authorisation, or fill in the credential fields.
For most platforms the Manage integration modal then opens automatically so you can link the connected profiles to locations. Select Save.

A platform stays in the Add integration list as long as you can still add another account of it. Single-account platforms disappear from the list once connected.

Which account you sign in with decides what happens:

You connect	Result
The same platform account that is already connected	The connection is refreshed in place. Its token is renewed and its existing location links are restored.
A different account of a platform that allows several — Google, Facebook, WhatsApp, TikTok, X, LinkedIn	A new row is added next to the existing one.
A single-account platform that is already connected — iFood, CoverManager, VTEX	The credentials you enter replace the stored ones. There is never a second row for these.

Map profiles to locations

For Google, Facebook, CoverManager, VTEX, TikTok, X and LinkedIn, connecting the account is only half the job. Pluspoint then needs to know which platform profile belongs to which Pluspoint location. That happens in the Manage integration modal.

For each listed profile, choose Connect to location and pick a location from the Location dropdown, or choose Don’t connect.
For Google only, you can also choose Create a new location to import the Google listing as a brand-new Pluspoint location.
Select Save.

A location can hold only one connection per platform. The Location dropdown therefore hides locations already connected to that platform, including through a different account of the same platform. The row’s own current location always stays selectable.

Available platforms

Platform	Connects by	Several accounts?	What it gives you
Google	Google sign-in	Yes	Official reviews and replies, two-way business-profile sync, Google posts, photos
Facebook and Instagram	Meta pop-up	Yes	Facebook reviews and replies, Messenger and Instagram conversations, social publishing
WhatsApp Business	Meta Embedded Signup	Yes	WhatsApp Business channel, template campaigns and survey sends
TikTok	TikTok sign-in	Yes	Video and photo publishing
X	X sign-in	Yes	Post publishing
LinkedIn	LinkedIn sign-in	Yes	Publishing to a personal profile and to administered Company Pages
iFood	CNPJ entry, then activation by the Pluspoint team	No	iFood reviews and replies, surveys to iFood customers
CoverManager	API key	No	Reservation feedback and reservation-triggered flows
VTEX	Account name, App Key, App Token	No	Automated post-purchase surveys from orders
Zapier	Zapier widget	—	Triggers survey and review requests from other apps
API integration	API key or OAuth	—	Direct read and write access to your account data

Two platforms only appear in the Add integration list when your account’s locale matches: iFood for Brazil and CoverManager for Spain. The account locale is set under Settings → Account.

Zapier and API integration behave differently from the rest: neither creates a row in the table. Zapier opens an embedded Zapier widget, and API integration points to the documentation at https://docs.pluspoint.io.

Salesforce, Xero, Pipedrive, Hubspot and QuickBooks are listed with a Talk to sales button — there is no self-serve connection for these.

Note Local Directories is not on this page. It is a paid per-location add-on configured on each location — see Local Directories.

Request an integration

Type the name of the platform you want in the search box.
If the search returns nothing, select the Request to add ”…” chip.

The request goes to the Pluspoint team by email. It does not create anything in your account and does not change what you can connect today.

Delete an integration

Select Delete on the row.
Confirm on the Delete integration? dialog.

Warning The confirmation dialog does not tell you what else disappears, and for some platforms that is a lot. Deleting the Google integration deletes the Google reviews Pluspoint stored for the linked locations. Deleting Facebook deletes stored Facebook reviews and disables the Messenger and Instagram channels. Deleting WhatsApp disables every channel on that WhatsApp Business Account. Read the platform article before you delete. If the connection has merely stopped working, use Reconnect instead. Reconnecting the same account is not destructive and restores its location links.

Deleting is scoped to the row you selected. If you have two Google logins connected, deleting one leaves the other and its locations untouched.

Troubleshooting

Symptom	Cause	Fix
There is no Integrations tab under Settings	Your Account Settings permission is None or Restricted	Ask an account owner to set your team’s Account Settings permission to Full in Teams
The Integrations tab is greyed out and a persistent error message shows	The account is over its plan limits, or the subscription has expired	Review Billing and plans
”Couldn’t connect integration” after authorising	A required permission was declined on the platform’s consent screen, or the platform rejected the request	Start the connect again and grant every permission the platform asks for
A platform is missing from the Add integration list	It is already connected and only allows one account, or it is gated to another account locale	Check the table for an existing row; check the locale under Settings → Account
A row shows Disconnected and you were emailed about it	The stored token stopped working	Select Reconnect and sign in with the same platform account
”This online profile is already connected to another location. Please choose a different profile or disconnect it from the current location before proceeding”	That profile is linked to a different Pluspoint location	Disconnect it at the other location first — see Resolving profile conflicts
Manage integration shows an error on save and your choices are back as they were	The save failed, so Pluspoint reset the modal to what the server holds and reloaded the profile list	Make the changes again and select Save. Mappings are applied all at once, so nothing is half-saved
Save is greyed out in Manage integration	Nothing has changed, or a row is set to Connect to location with no location chosen	Pick a location for every such row, or set it to Don’t connect

Articles in this section

Google Business Profile — connect a Google account, map its listings to locations, and what happens to your reviews on disconnect.
Facebook and Instagram — one Meta connection covering Pages, linked Instagram professional accounts, reviews and messaging.
WhatsApp Business — Meta Embedded Signup, WhatsApp Business Accounts, and how the connection feeds channels and templates.
TikTok — connect a TikTok account for video and photo publishing, and the privacy restriction that applies to published posts.
X — connect an X account and publish posts within X’s character and media limits.
LinkedIn — publish to a personal profile and to administered Company Pages.
iFood — submit your CNPJs, understand the In progress state, and reply to iFood reviews.
CoverManager — connect with an API key and link restaurants to locations.
VTEX — connect a store with an App Key and App Token to drive post-purchase surveys.
Zapier — connect Pluspoint to other apps without writing code.