Capture Real-Time Customer Feedback
Collect Feedback Across Multiple Channels
Gather customer opinions effortlessly through a variety of channels. Whether it's QR codes at point-of-sale, SMS, WhatsApp or email post-purchase, our platform integrates effortlessly to make feedback collection seamless.
Protect Your Brand from Negative Reviews
Your reputation is an asset. With Pluspoint, you have the control to mitigate negative feedback before it goes public. Capture dissatisfied customers' sentiments privately, allowing for issue resolution that protects your brand's public image.
Analyze Multi-Location Performance
Data is valuable, but it's even more impactful when you can compare and contrast. Monitor performance analytics for each of your locations in real-time, enabling you to pinpoint areas for improvement or identify strong performers within your business network.
Track NPS and Segment Your Customer Base
Understand your customer's loyalty through Net Promoter Score (NPS). Our platform not only calculates your NPS but also segments your customers into Promoters, Neutrals, and Detractors. This fine-tuned analysis aids in targeted and effective follow-up strategies.
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Frequently Asked Questions
Surveys give you direct insights from your customers, helping you fine-tune your services and products. Pluspoint's platform takes it up a notch with real-time alerts and data analytics, making it easier for you to act on this valuable feedback.
Certainly, Pluspoint enables the automation of recurring surveys, facilitating an ongoing stream of customer feedback without requiring manual oversight.
Absolutely. Our platform offers a flexible template builder that allows you to tailor survey questions to meet your specific needs.
In real-time. Pluspoint's system immediately alerts the pesrons in charge of any negative feedback, enabling as well ticketing to address customer concerns as swiftly as possible.
Feedback can be automatically converted into tickets and assigned to the responsible person or department. Pluspoint ensures timely and efficient issue resolution.
Yes, Pluspoint allows you to create surveys in multiple languages, catering to a diverse customer base and ensuring global reach.
Yes, our platform offers API integration capabilities that allow for seamless data syncing with popular CRMs and analytics tools, giving you a consolidated view of your customer interactions.
Pluspoint prioritizes data security. All collected data is encrypted and stored in compliance with GDPR, CCPA, and ISO 27001 standards, among other global privacy and security regulations.
The all-in-one platform for unmatched customer experience
Still have questions?
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Harness the power of actionable insights with our advanced survey solutions. Start listening, start improving.