Turn customer feedback into growth
Collect feedback at every touchpoint, intercept complaints, and take action that drives loyalty and sales.

Trusted by growth-minded brands
Over 2,100 locations rely on Pluspoint to drive online growth:




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What makes Pluspoint different




Omni-channel Surveys
Collect customer feedback effortlessly across QR codes, SMS, WhatsApp, and post-purchase emails to maximize response rates.

Complaints Management
Filter and manage negative comments before they go public to protect your brand’s image and build stronger trust.

Performance Insights
Get detailed insights by touchpoint, employee, and location to spot trends, optimize operations, and boost customer satisfaction.

NPS and Segmentation
Track NPS and automatically segment promoters, passives, and detractors to personalize follow-up campaigns and improve customer loyalty.

Their success is our success
Discover how we've helped companies evolve and achieve their goals.

Vanessa do Carmo
Chief Marketing Officer

Andriy Nesterenko
CEO

Goncalo Salgado
Group Director
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Anastasia Tiumentseva
Director of Marketing

Marianna Oliveira
Marketing Director

Roy Gibb
Co-working owner

Josep Toledano
Beauty salon owner

Manoj Lakhani
Restaurant Owner
The only platform that automates local marketing end-to-end
Attract
Get found faster and grow your brand.
Convert
Turn more leads into paying customers.
Frequently Asked Questions
Surveys give you direct insights from your customers, helping you fine-tune your services and products. Pluspoint's platform takes it up a notch with real-time alerts and data analytics, making it easier for you to act on this valuable feedback.
Certainly, Pluspoint enables the automation of recurring surveys, facilitating an ongoing stream of customer feedback without requiring manual oversight.
Absolutely. Our platform offers a flexible template builder that allows you to tailor survey questions to meet your specific needs.
In real-time. Pluspoint's system immediately alerts the pesrons in charge of any negative feedback, enabling as well ticketing to address customer concerns as swiftly as possible.
Feedback can be automatically converted into tickets and assigned to the responsible person or department. Pluspoint ensures timely and efficient issue resolution.
Yes, Pluspoint allows you to create surveys in multiple languages, catering to a diverse customer base and ensuring global reach.
Yes, our platform offers API integration capabilities that allow for seamless data syncing with popular CRMs and analytics tools, giving you a consolidated view of your customer interactions.
Pluspoint prioritizes data security. All collected data is encrypted and stored in compliance with GDPR, CCPA, and ISO 27001 standards, among other global privacy and security regulations.
Yes. You can easily reach out to any client who leaves feedback, including complaints, directly through the Inbox to resolve issues quickly and personally.
Ready to unlock the power of customer feedback?
Book a personal demo and start your 14-day free trial today.