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Customer surveys for local businesses and franchises

Turn customer surveys into Google reviews and customers who come back

Ask every customer about their visit by WhatsApp, SMS, email, QR code or NFC. Those who loved it leave a Google review, and the manager hears about a bad visit the same day.

Get started free Book a demo

Trusted by hundreds of local brands

Common feedback problems often cost you reviews and customers at every location

Customers pick a location by its reviews before they ever walk in. Praise rarely makes it to Google. Complaints often land there first, and one nobody answers costs you the customer as well.

  • Happy customers praise you, but never post a review

    Their praise stays in a survey or at the counter. Your Google rating rests on the few who complained.

  • Customers who complain never hear back

    Nobody replies, so they decide nobody read it. Next time they skip you and post on Google.

  • Unhappy customers go to Google to be heard

    A one-star review is often a complaint with nowhere else to go, and every future customer reads it.

Fix problems and keep customers with surveys by WhatsApp, SMS, email, QR code or NFC

Pluspoint sends each customer one short survey on the app they already use, from your own number or mailbox. Walk-ins scan a QR code or tap an NFC tag on the table.

The Garden Table
Hi Sam, thanks for visiting The Garden Table on Elm Street today. How did we do? It takes 20 seconds.8:14 PM

plsp.io/s/Ra9TqZ

How was your experience?

Elm Street: 14 Elm Street, Dallas

How likely are you to recommend us to others?

Neutral

What could we have done better?

Let us know what went wrong so our team can work to resolve the issue.

The patio was full and nobody mentioned the wait list.

Thanks for your feedback

We’ve received it, and the team will look into it.

Leave a review

A few words from you can help other people find us.

Powered byPluspoint

Howard T. Guest Experience Manager, hospitality G2 Review on G2
A guest flagged a room issue in a survey before checkout last month, we fixed it that night… That is the pattern now.

Earn reviews and keep customers at every location with Pluspoint customer satisfaction surveys

Pluspoint is customer satisfaction survey software for multi-location businesses. Every visit ends with a short survey, so happy customers can post a Google review and each manager knows what to fix.

  1. Ask every customer after their visit, and turn happy ones into Google reviews

    An automation sends the survey after a payment, a resolved chat or an event from your system. Every customer then sees your review buttons, and those who loved it post on Google while the visit is fresh.

    Google reviews

    Turn happy customers into reviews

    Payment completed

    Survey sent2 hours later

    New Google review

  2. Hear about a bad visit the same day, and fix it before you lose the customer

    When a customer you surveyed answers, everyone who runs that location gets a notification in Pluspoint and an hourly email digest. A manager can also get low scores by text, with the comment.

    Same-day alerts

    Catch unhappy customers in time

    Pluspointnow

    Rachel Moore

    Waited 25 minutes for the mains.

    So sorry about the wait, Rachel. We’re adding a cook at lunch.

    Sent by SMS

  3. Win back unhappy customers and fix bad reviews

    An automation sends survey detractors a message or a coupon for their next visit. For a bad review, your reply links a short recovery form, you fix what went wrong, and the reviewer can update their review.

    Win-back offers

    Win back unhappy customers

    Coupon redeemed

  4. Compare NPS across your locations, and see which one needs help first

    Each location gets its own NPS from its promoters, neutrals and detractors, ranked against your other locations and last month. A manager sees only the locations they run.

    NPS by location

    Find the location losing customers
    Net Promoter Score
    1. Oak Avenue 61
    2. Elm Street 52
    3. Pine Road −4

    PromotersNeutralsDetractors

    Pine Road Wait time 41 of 96 answers

  5. Give every complaint an owner, and see when it’s fixed

    Turn a low score into a ticket with one owner, a category and a status. The owner gets an email, replies to the customer from the inbox and marks it completed.

    Complaint tickets

    Retain customers and revenue
    Ticket assigned to:

    Sam R. Action requiredIn progressCompleted

    Replied to Rachel

Pluspoint keeps customer surveys affordable for small and mid-sized chains

In the US, platforms that price surveys per location charge $60 to $150 a location. Pluspoint charges $29, with reviews, the inbox and coupons included.

Other solutions
Pluspoint
What it costs
Other solutions $60 to $150 a location, or a quote
Pluspoint $29 a location, published
How you start
Other solutions A demo, then a sales call
Pluspoint Sign up and send today
Commitment
Other solutions Annual contract at many platforms
Pluspoint Monthly, cancel any time
What the plan includes
Other solutions Surveys, with add-ons priced apart
Pluspoint Surveys, reviews, inbox, coupons

Hear what customers think of every location, starting this week

  1. Step 1

    Pick a 15-minute slot

    Nothing to prepare. Tell us how many locations you run and how customers reach you today.

  2. Step 2

    See your survey sent live

    On the call, we build a survey for one of your locations and send it to your own phone.

  3. Step 3

    Leave with your alerts set

    Decide who hears about a low score at each location, and when the first surveys go out.

Surveys are one part of Pluspoint. The demo also covers reviews, the inbox, campaigns and coupons. Or book via the contact form.

In addition to surveys, get reviews, the inbox and coupons in one plan

1
Attract Be found and chosen locally

Show up first when locals, and AI search, look for what you offer.

Listings → Reviews → Social Posting →
2
Convert Turn local interest into paying customers

Answer fast, capture every lead, and turn visits into bookings.

Inbox → AI Chatbot → Micro-sites →
3
Retain Keep customers coming back

Protect your reputation and drive repeat business on autopilot.

Surveys → Campaigns → Coupons →
Marketing MCP New Let Claude or ChatGPT handle your marketing for every location

What multi-location businesses ask about customer satisfaction survey software

1. Can surveys go out automatically after every visit?
Yes. An automation sends the survey after a payment, a resolved inbox conversation or a submitted form, after the wait you set. Your own system can start it through the API, and a QR code or an NFC tag covers walk-ins. See Automating surveys.
2. Can we send surveys on WhatsApp from our own number?
Yes. Connect your WhatsApp Business number and send the survey as an approved template with a button that opens it. A linked WhatsApp number works too, up to 200 surveys a day. See Sending surveys.
3. Can each location manager see only their own answers?
Yes. Give each manager access to Surveys for the locations they run. They see those answers, tickets and scores, and head office sees every location. See Users and permissions.
4. Who hears about a low score, and how fast?
The team at that location. When a customer who left their details answers, everyone with access to the location’s surveys gets a notification in Pluspoint and an hourly email digest, and a manager can turn on text alerts for low scores. See Managing survey responses.
5. Can I compare NPS and ratings across locations?
Yes. Survey analytics show each location’s responses, average rating, negative responses and Net Promoter Score against the previous period, and the home page ranks locations by NPS. Export any table to Excel. See Survey analytics.
6. How do you stop asking the same customer too often?
Turn on over-survey protection and pick a window from one day to twelve months. Pluspoint skips anyone surveyed at that location within the window and sends one reminder only to people who never opened the link. Pluspoint AI can write the invite and the reminder for you. See Creating survey templates.
7. Can I reply to a customer who left a low score?
Yes. Open the answer and start a conversation, and the reply goes out by SMS, WhatsApp or email from the inbox, linked to the answer. Give the complaint an owner with a ticket, or send an offer for the next visit with an automation. See Managing survey responses.
8. Can surveys bring us more Google reviews?
Yes. Every customer who answers sees the same buttons for Google and your other review sites, whatever score they gave, because asking only happy customers breaks Google’s rules. Customers who loved the visit post their review right there. Requests built for reviews are on the review management page.
9. Does Pluspoint measure NPS or a star rating?
Either. Ask for 0 to 10 or for one to five stars, then add your own questions that show or skip based on earlier answers. On stars, five counts as a promoter, four as neutral and one to three as a detractor. See Creating survey templates.
10. What does it cost, and who pays for the texts?
Surveys come with the Pluspoint plan at $29 per location per month from 3 locations, with every feature included and three users. Texts and WhatsApp messages go through your own SMS gateway and WhatsApp account, so you pay those providers directly. See the pricing page.
11. Which languages can customers answer in?
The survey screens come in English, Spanish, French, German, Polish and more, and follow the customer’s phone. Write your own questions and wording in each language you use. See Creating survey templates.
12. Can we send surveys from our own software or an AI assistant?
Yes. Your system can send a survey to one customer per call through the public API, or start an automation with a custom event. The Pluspoint MCP server lets Claude or ChatGPT send surveys and read answers. See Automating surveys and Account settings.
13. Can customers open a survey from a QR code or an NFC tag?
Yes. Every survey has a permanent link and a QR code for each location. Print the code on a table tent or a receipt, or write the same link to an NFC tag or card, and customers tap it with their phone to open the survey. See QR code surveys.
14. Who is Pluspoint survey software not for?
Teams that need market research panels, a survey tablet at the door or results per employee. Pluspoint asks your own customers about their visit, location by location.

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