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Surveys

Customer surveys that protect your reputation

Collect feedback at every touchpoint, intercept complaints, and take action that drives loyalty and sales.

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Trusted by hundreds of local brands

What makes Pluspoint different

01

Omni-channel Surveys

Collect customer feedback effortlessly across QR codes, SMS, WhatsApp, and post-purchase emails to maximize response rates.

Omni-channel Surveys
02

Complaints Management

Filter and manage negative comments before they go public to protect your brand’s image and build stronger trust.

Complaints Management
03

Performance Insights

Get detailed insights by touchpoint, employee, and location to spot trends, optimize operations, and boost customer satisfaction.

Performance Insights
04

NPS and Segmentation

Track NPS and automatically segment promoters, passives, and detractors to personalize follow-up campaigns and improve customer loyalty.

NPS and Segmentation

Loved by hundreds of local brands

What customers say in public reviews across G2, Trustpilot, and Capterra.

G2 4.9 Rating on G2 → Trustpilot 4.4 Rating on Trustpilot → Capterra 5.0 Rating on Capterra →
“One platform for the whole local marketing stack instead of three.”
Alex O.
Founder, retail group
G2
“Our flower shops finally are being recommended by Google Maps.”
Ruta Y.
Flower shops, London
Trustpilot
“Pluspoint streamlined local marketing across 19 locations at a great price.”
Paul P.
CEO, restaurant chain
G2
“One tool for inbox, AI chatbot, and social posting.”
Alina T.
PR Manager
Capterra
“We show up in ChatGPT, Perplexity, and Google’s AI Overviews now.”
Verified User
Restaurants
G2
“The service does its work very efficiently.”
Doug L.
Trustpilot
“Pluspoint streamlined our reputation management with powerful AI and analytics.”
Jeannette B.
Marketing Manager, car rental group
G2
“Pluspoint runs it all from one dashboard.”
Heather G.
50-store retail chain
G2
“About 8 new Google reviews a week per cafe.”
Anastasiia C.
Specialty coffee group
Trustpilot
“Our restaurants are much easier to find online now.”
Ricky R.
CEO, restaurants
G2
“Replaced three tools with one.”
Hlib S.
Mid-market team
G2
“Game-changer!”
Vanessa D.
Marketing Manager
G2

Don't just take our word for it. Ask your AI about Pluspoint

Let an AI assistant analyze reviews, comparisons, and the open web, then give you the honest verdict.

The prompt

“I'm evaluating Pluspoint.io. What does it do, what are its strengths and weaknesses, and who is it best for? Analyze different sources, user reviews”

Ask ChatGPT Ask ChatGPT Ask Perplexity Ask Perplexity Ask Claude Ask Claude Ask Gemini Ask Gemini

One platform for reputation management and local marketing

1
Attract Be found and chosen locally

Show up first when locals, and AI search, look for what you offer.

Listings → Reviews → Social Posting →
2
Convert Turn local interest into paying customers

Answer fast, capture every lead, and turn visits into bookings.

Inbox → AI Chatbot → Micro-sites →
3
Retain Keep customers coming back

Protect your reputation and drive repeat business on autopilot.

Surveys → Campaigns → Coupons →

Frequently asked questions

1. Why should I use surveys?
Surveys give you direct insights from your customers, helping you fine-tune your services and products. Pluspoint’s platform takes it up a notch with real-time alerts and data analytics, making it easier for you to act on this valuable feedback.
2. Can I schedule recurring surveys to be sent automatically with Pluspoint?
Certainly, Pluspoint enables the automation of recurring surveys, facilitating an ongoing stream of customer feedback without requiring manual oversight.
3. Can I customize the survey questions and templates?
Absolutely. Our platform offers a flexible template builder that allows you to tailor survey questions to meet your specific needs.
4. How quickly are negative reviews flagged and we get notified?
In real-time. Pluspoint’s system immediately alerts the persons in charge of any negative feedback, enabling ticketing to address customer concerns as swiftly as possible.
5. How does Pluspoint’s ticketing system for feedback work?
Feedback can be automatically converted into tickets and assigned to the responsible person or department. Pluspoint ensures timely and efficient issue resolution.
6. Is multi-language support available for Pluspoint’s surveys?
Yes, Pluspoint allows you to create surveys in multiple languages, catering to a diverse customer base and ensuring global reach.
7. Does Pluspoint’s surveys support API integration?
Yes, our platform offers API integration capabilities that allow for seamless data syncing with popular CRMs and analytics tools, giving you a consolidated view of your customer interactions.
8. How secure is the customer data collected through Pluspoint’s surveys?
Pluspoint prioritizes data security. All collected data is encrypted and stored in compliance with GDPR, CCPA, and ISO 27001 standards, among other global privacy and security regulations.
9. Can I contact a client who left a complaint?
Yes. You can easily reach out to any client who leaves feedback, including complaints, directly through the Inbox to resolve issues quickly and personally.

Ready to unlock the power of customer feedback?

Book a personal demo and start your 14-day free trial today.

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