Unify Your Customer Conversations with an  Omni-Channel Inbox

Streamline interactions across multiple platforms for seamless customer communication and higher conversions

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EVERYTHING ABOUT INBOX

Streamline Customer Communications

Centralize Communications Across Platforms

Streamline your customer interactions by consolidating messages from Google Business Messenger, WhatsApp, Facebook, and Instagram into a single inbox. Manage all communications effortlessly from one centralized dashboard.

Engage Visitors with Live-Chat

Maximize engagement and potential conversions by interacting with website visitors in real-time. Our live-chat functionality allows you to solve queries, offer assistance, or drive users to take action right when they're most engaged.

Leverage AI for Brand Consistency and Efficiency

Utilize AI-powered tools to maintain a consistent brand voice across all communications and improve operational efficiency. Automate routine tasks and offer quick, consistent responses, ensuring that your customer experience remains uniformly excellent.

Monitor Agent Performance through Analytics

Maintain a high standard of customer service by tracking agent performance with robust analytics. Identify bottlenecks, measure response times, and evaluate overall efficiency to continuously optimize your customer support operations.

Their success, in words

Discover how we've helped companies evolve and achieve their goals.

Pluspoint supported us by organizing our Google pages, improving our customer response time and giving us a clearer understanding of what our customer's in-store experience was like.

Marianna Oliveira

Marketing Director

Sergii and his team have created a fantastic tool which I have adapted for my own business after he started using my Coworking Space. It really does give you a full overview and ownership of your reviews and feedback and makes giving a high level of customer service very easy.

Roy Gibb

Co-working owner

I was impressed to see the impact that Pluspoint has had on my salon in just one month of use. With their help, I have been able to reach 100 reviews on Google. The Pluspoint team assisted me in monitoring and responding to all of my reviews quickly and professionally.

Josep Toledano

Beauty salon owner

Pluspoint has been instrumental in enhancing the search ranking position of my restaurant. The capability to promptly address complaints and identify issues has significantly improved our customer satisfaction and drawn in new clients. I strongly recommend Pluspoint to any restaurant aiming to boost their online presence.

Manoj Lakhani

Restaurant Owner

Frequently Asked Questions

1. How does an omni-channel Inbox contribute to business growth?

An omni-channel Inbox elevates customer experience through streamlined interactions and also fuels lead generation and conversion. By consolidating communications in one hub, it positions your team for greater success in turning prospects into loyal customers

2. What makes Pluspoint's Omni-Channel Inbox unique?

Pluspoint's Inbox offers an integrated platform that consolidates all customer messages from multiple channels, like Google Business Chat, Facebook, Instagram, and WhatsApp into single hub for streamlined conversation management.

3. Can I assign customer conversations to specific team members?

Absolutely,  you can assign inquiries to the appropriate staff, ensuring personalized and timely support.

4. How can I manage negative feedback with Pluspoint's Inbox solution?

The platform includes a live chat feature which you can use to immediately address areas of concern in a personalized, one-on-one interaction, effectively turning negative feedback into positive experiences.

5. Will the Pluspoint's live chat slow down my website?

No, Pluspoint's live chat is designed to be lightweight and efficient, minimizing any impact on your website's loading time. Our plug-and-play feature integrates seamlessly, ensuring that user experience remains smooth while offering real-time customer support.

6. Can the Inbox handle high-volume traffic?

Absolutely. The Inbox is built to scale, accommodating both small/ medium businesses and large franchises, capable of efficiently handling high volumes of customer inquiries.

7. Can I customize the appearance of the live chat widget to match my brand?

Yes, Pluspoint's live chat widget is fully customizable. You can easily align its design elements - such as colors, fonts, and logos—with your brand identity to maintain a cohesive user experience across your website.

8. What kind of analytics are available for Inbox solution?

The platform provides comprehensive analytics including response rates, resolution rates, and channel breakdowns. These metrics offer actionable insights into customer behavior and team performance, enabling you to make data-driven decisions

WE ARE PLUSPLOINT

The all-in-one platform for unmatched customer experience

Attract

Capture attention and build brand visibility.

Listings
Reviews
Convert

Accelerate conversions with bespoke customer engagement.

Inbox
Social Posting
Micro-sites
Retain

Increase loyalty with data-driven retention strategies.

Surveys
Campaigns
Analytics

Still have questions?

Book a demo with our experts and get a free personalised consultation on your local business marketing.

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Ready to Streamline Your Customer Communications?

Consolidate, engage, and optimize with our all-in-one inbox solution. Elevate your customer service while maintaining brand consistency.

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