Manage every conversation in one place

Handle messages from all channels in one inbox to speed up responses, close more deals, and keep customers happy.

Trusted by growth-minded brands

Over 2,100 locations rely on Pluspoint to drive online growth:

EVERYTHING ABOUT INBOX

What makes Pluspoint different

Graphic representation of the Inbox feature of Pluspoint. Combine the messages from all channels, such as Instagram and Facebook, into a single inbox.

Display of a conversation in the omni-channel inbox feature with a client looking to make an appointment.

Visualization of the AI's capability to respond to inbox messages.

Visualization of performance metrics for each agent, including response time, number of open conversations, and response rate, to monitor and improve customer service efficiency.

Unified Inbox

Consolidates conversations from WhatsApp, Facebook, Instagram, SMS, and live chat into one inbox for faster responses and better team coordination.

Website Live Chat

Engage website visitors instantly with real-time chat to capture leads, answer questions, and drive more conversions.

AI Writing Tools

Help agents craft faster, smarter replies with AI-powered suggestions that boost quality and cut response times.

Agent Performance Insights

Track response times, resolution rates, and customer satisfaction to improve agent productivity and optimize support quality.

Their success is our success

Discover how we've helped companies evolve and achieve their goals.

Pluspoint has completely streamlined how we manage reviews across our 60+ locations. By centralizing everything in one place, we've significantly improved our efficiency and saved valuable time in our daily operations.

Yasmim Munhoz

Customer Eperience Coordinator

Before working with Pluspoint, our online presence was fragmented—many locations weren’t showing up accurately, and customer feedback was limited. Since implementing their solution, we’ve seen a major improvement in visibility and engagement. The review incentive program has also energized our team and brought a new level of accountability to customer service. Pluspoint has been instrumental in helping us take control of our digital presence.

Vanessa Guedes

Head of Marketing

Pluspoint was a game-changer. It elevated our online presence and streamlined our customer communication, leading to a significant boost in customer engagement. Pluspoint's innovative solutions, like live-chat and Google chat, were key in Balance Company digital transformation. I highly recommend Pluspoint’s unique value proposition to any business aiming to enhance their digital strategy.

Vera Pereira

Chief Marketing Officer

Pluspoint has become an integral part of our strategy, elevating our average rating from 3.3 to 4.7. Their intuitive platform and exceptional service have seamlessly streamlined our online engagement, transforming how we connect with our customers and manage our online presence. It's refreshing to work with a team that truly understands the nuances of our industry and is committed to our success. Their team’s dedication to our success is evident in every interaction and result.

Vanessa do Carmo

Chief Marketing Officer

Since adopting Pluspoint six months ago, our car dealership group has seen an impressive 385% increase in Google reviews. The integration of SMS and QR code-based surveys, coupled with vigilant monitoring of online reviews, ensures we're always in tune with customer feedback. Real-time notifications have been a game-changer, allowing us to promptly address and resolve any customer concerns.

Andriy Nesterenko

CEO

Starting to work with Pluspoint was extremely important for GSC, since it allowed us to get immediate and easy access to customer feedback, guarantee prompt responses, ensure teams are focused on acting on this feedback and improving our visibility and reputation. All of these themes are of extreme importance to us and we are very happy with what we are achieving so far using Pluspoint.

Goncalo Salgado

Group Director

Within just three months of using Pluspoint, we've seen a transformative impact on our online reputation. As a result, the Google star ratings for all 12 of our locations have exceeded 4 stars. This has been a game-changer for us in terms of brand image and customer trust.

Anastasia Tiumentseva

Director of Marketing

Pluspoint supported us by organizing our Google pages, improving our customer response time and giving us a clearer understanding of what our customer's in-store experience was like.

Marianna Oliveira

Marketing Director

Sergii and his team have created a fantastic tool which I have adapted for my own business after he started using my Coworking Space. It really does give you a full overview and ownership of your reviews and feedback and makes giving a high level of customer service very easy.

Roy Gibb

Co-working owner

I was impressed to see the impact that Pluspoint has had on my salon in just one month of use. With their help, I have been able to reach 100 reviews on Google. The Pluspoint team assisted me in monitoring and responding to all of my reviews quickly and professionally.

Josep Toledano

Beauty salon owner

Pluspoint has been instrumental in enhancing the search ranking position of my restaurant. The capability to promptly address complaints and identify issues has significantly improved our customer satisfaction and drawn in new clients. I strongly recommend Pluspoint to any restaurant aiming to boost their online presence.

Manoj Lakhani

Restaurant Owner

WE ARE PLUSPLOINT

The only platform that automates local marketing end-to-end

Attract

Get found faster and grow your brand.

Listings

Reviews

Social Posting

Convert

Turn more leads into paying customers.

Inbox

Chatbot AI

Micro-sites

Retain

Keep customers loyal and coming back.

Surveys

Campaigns

Analytics

Frequently Asked Questions

1. How does an omni-channel Inbox contribute to business growth?

An omni-channel Inbox elevates customer experience through streamlined interactions and also fuels lead generation and conversion. By consolidating communications in one hub, it positions your team for greater success in turning prospects into loyal customers

2. What makes Pluspoint's Omni-Channel Inbox unique?

Pluspoint's Inbox offers an integrated platform that consolidates all customer messages from multiple channels, like Google Business Chat, Facebook, Instagram, and WhatsApp into single hub for streamlined conversation management.

3. Can I assign customer conversations to specific team members?

Absolutely, you can assign inquiries to the appropriate staff, ensuring personalized and timely support.

4. How can I manage negative feedback with Pluspoint's Inbox solution?

The platform includes a live chat feature which you can use to immediately address areas of concern in a personalized, one-on-one interaction, effectively turning negative feedback into positive experiences.

5. Will the Pluspoint's live chat slow down my website?

No, Pluspoint's live chat is designed to be lightweight and efficient, minimizing any impact on your website's loading time. Our plug-and-play feature integrates seamlessly, ensuring that user experience remains smooth while offering real-time customer support.

6. Can the Inbox handle high-volume traffic?

Absolutely. The Inbox is built to scale, accommodating both small/ medium businesses and large franchises, capable of efficiently handling high volumes of customer inquiries.

7. Can I customize the appearance of the live chat widget to match my brand?

Yes, Pluspoint's live chat widget is fully customizable. You can easily align its design elements - such as colors, fonts, and logos—with your brand identity to maintain a cohesive user experience across your website.

8. What kind of analytics are available for Inbox solution?

The platform provides comprehensive analytics including response rates, resolution rates, and channel breakdowns. These metrics offer actionable insights into customer behavior and team performance, enabling you to make data-driven decisions

Ready to streamline your customer communications?

Book a personal demo and start your 14-day free trial today.

Get a quote