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Inbox

Omnichannel inbox for faster customer conversations

Manage messages from WhatsApp, SMS, live chat, Facebook, and Instagram without switching tools or losing context.

Get started free Book a demo

Trusted by hundreds of local brands

What makes Pluspoint different

01

Unified Inbox

Consolidates conversations from WhatsApp, Facebook, Instagram, SMS, and live chat into one inbox for faster responses and better team coordination.

Unified Inbox
02

Website Live Chat

Engage website visitors instantly with real-time chat to capture leads, answer questions, and drive more conversions.

Website Live Chat
03

AI Writing Tools

Help agents craft faster, smarter replies with AI-powered suggestions that boost quality and cut response times.

AI Writing Tools
04

Agent Performance Insights

Track response times, resolution rates, and customer satisfaction to improve agent productivity and optimize support quality.

Agent Performance Insights

Loved by hundreds of local brands

Ratings and quotes taken from public reviews on independent software marketplaces.

G2 4.9 Rating on G2 → Trustpilot 4.4 Rating on Trustpilot → Capterra 5.0 Rating on Capterra →
“It locked in the right hours and phone numbers across Google, Apple Maps, and dozens of directories for all four of our London shops.”
Ruta Y.
Marketing Manager, retail
Capterra
“Asking ChatGPT or Google’s AI Overviews for the best in our city used to leave us out. Three months in, we show up.”
Valeriia K.
Trustpilot
“Ten hotels, and reviews on Google, Facebook, and Yelp for each. Now I sort by location or platform and reply from one place.”
Kyla A.
Marketing, UK hotel chain
Trustpilot
“Our ratings went from 3.3 to 4.7, and engagement on Google is up more than 50%.”
Vanessa D.
Marketing Manager, car rental group
Capterra
“About 8 new Google reviews a week per cafe.”
Anastasiia C.
Specialty coffee group
Trustpilot
“Webchat, Instagram, and Facebook DMs land in one inbox, and the AI chatbot handles the repeat questions.”
Alina T.
PR Manager, SaaS
Capterra
“Nineteen restaurants, and weekly Google reviews more than doubled from table QR codes. Per-location pricing made the math work.”
Pavlo
Owner, 19-restaurant chain
Trustpilot
“The service does its work very efficiently.”
Doug L.
Trustpilot

Don't just take our word for it. Ask your AI about Pluspoint

Let an AI assistant analyze reviews, comparisons, and the open web, then give you the honest verdict.

The prompt

“I'm evaluating Pluspoint.io. What does it do, what are its strengths and weaknesses, and who is it best for? Analyze different sources, user reviews”

Ask ChatGPT Ask ChatGPT Ask Perplexity Ask Perplexity Ask Claude Ask Claude Ask Gemini Ask Gemini

One platform for reputation management and local marketing

1
Attract Be found and chosen locally

Show up first when locals, and AI search, look for what you offer.

Listings → Reviews → Social Posting →
2
Convert Turn local interest into paying customers

Answer fast, capture every lead, and turn visits into bookings.

Inbox → AI Chatbot → Micro-sites →
3
Retain Keep customers coming back

Protect your reputation and drive repeat business on autopilot.

Surveys → Campaigns → Coupons →

Frequently asked questions

1. How does an omni-channel Inbox contribute to business growth?
An omni-channel Inbox elevates customer experience through streamlined interactions and also fuels lead generation and conversion. By consolidating communications in one hub, it positions your team for greater success in turning prospects into loyal customers.
2. What makes Pluspoint’s Omni-Channel Inbox unique?
Pluspoint’s omnichannel Inbox offers an integrated platform that consolidates all customer messages from multiple channels, like Google Business Chat, Facebook, Instagram, and WhatsApp into single hub for streamlined conversation management.
3. Can I assign customer conversations to specific team members?
Absolutely, you can assign inquiries to the appropriate staff, ensuring personalized and timely support.
4. How can I manage negative feedback with Pluspoint’s Inbox solution?
The platform includes a live chat feature which you can use to immediately address areas of concern in a personalized, one-on-one interaction, effectively turning negative feedback into positive experiences.
5. Will the Pluspoint’s live chat slow down my website?
No, Pluspoint’s live chat is designed to be lightweight and efficient, minimizing any impact on your website’s loading time. Our plug-and-play feature integrates seamlessly, ensuring that user experience remains smooth while offering real-time customer support.
6. Can the Inbox handle high-volume traffic?
Absolutely. The Inbox is built to scale, accommodating both small/medium businesses and large franchises, capable of efficiently handling high volumes of customer inquiries.
7. Can I customize the appearance of the live chat widget to match my brand?
Yes, Pluspoint’s live chat widget is fully customizable. You can easily align its design elements - such as colors, fonts, and logos, with your brand identity to maintain a cohesive user experience across your website.
8. What kind of analytics are available for Inbox solution?
The platform provides comprehensive analytics including response rates, resolution rates, and channel breakdowns. These metrics offer actionable insights into customer behavior and team performance, enabling you to make data-driven decisions.

Ready to streamline your customer communications?

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