Respond to customers immediately, anytime, anywhere

Deliver instant, accurate, and human-like responses at scale with an AI chatbot built for your brand.

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Chat window example with common customer questions, including billing issues, service onboarding, and weekend support, highlighting the presence of Pulse AI in customer support.

Trusted by growth-minded brands

Over 2,100 locations rely on Pluspoint to drive online growth:

EVERYTHING ABOUT AI Chatbot

What makes Pluspoint different

Flow of customer inquiries connecting different information sources, including Knowledge Base, maps, and website.Example of customer conversation on WhatsApp, including automated messages, knowledge base search, and escalation to agents like John.Suggestion to update the Knowledge Base with frequently asked customer questions, including an easy option to add new information.Contact and client list with detailed information, including names, phone numbers, VIP status, and communication channels like Instagram and Facebook.Overview of customer inquiries, including common questions about parking availability, business hours, and location, with automated filtering for spam and phishing messages.

Custom Knowledge

Pulls location-specific information from your knowledge base and external sources like Google Maps — including hours, addresses, and service details — to give accurate, context-aware answers.

Flow of customer inquiries connecting different information sources, including Knowledge Base, maps, and website.

Escalation to Operator

Automatically handles common questions and smoothly escalates complex cases to the right team member — ensuring faster resolutions and better customer experiences.

Example of customer conversation on WhatsApp, including automated messages, knowledge base search, and escalation to agents like John.

Automatic Improvements

Continuously learns from interactions and suggests updates to your knowledge base for better accuracy, faster resolutions, and fewer drop-offs.

Suggestion to update the Knowledge Base with frequently asked customer questions, including an easy option to add new information.

Capture Contact Details

Collects names, emails, phone numbers, and preferences from visitors to fuel your messaging campaigns and personalize future interactions.

Contact and client list with detailed information, including names, phone numbers, VIP status, and communication channels like Instagram and Facebook.

Spam Filtering

Automatically detects and blocks spam or phishing attempts to keep your team focused on real customer conversations.

Overview of customer inquiries, including common questions about parking availability, business hours, and location, with automated filtering for spam and phishing messages.

Their success is our success

Discover how we've helped companies evolve and achieve their goals.

Pluspoint has become an integral part of our strategy, elevating our average rating from 3.3 to 4.7. Their intuitive platform and exceptional service have seamlessly streamlined our online engagement, transforming how we connect with our customers and manage our online presence. It's refreshing to work with a team that truly understands the nuances of our industry and is committed to our success. Their team’s dedication to our success is evident in every interaction and result.

Vanessa do Carmo

Chief Marketing Officer

Since adopting Pluspoint six months ago, our car dealership group has seen an impressive 385% increase in Google reviews. The integration of SMS and QR code-based surveys, coupled with vigilant monitoring of online reviews, ensures we're always in tune with customer feedback. Real-time notifications have been a game-changer, allowing us to promptly address and resolve any customer concerns.

Andriy Nesterenko

CEO

Starting to work with Pluspoint was extremely important for GSC, since it allowed us to get immediate and easy access to customer feedback, guarantee prompt responses, ensure teams are focused on acting on this feedback and improving our visibility and reputation. All of these themes are of extreme importance to us and we are very happy with what we are achieving so far using Pluspoint.

Goncalo Salgado

Group Director

Within just three months of using Pluspoint, we've seen a transformative impact on our online reputation. As a result, the Google star ratings for all 12 of our locations have exceeded 4 stars. This has been a game-changer for us in terms of brand image and customer trust.

Anastasia Tiumentseva

Director of Marketing

Pluspoint supported us by organizing our Google pages, improving our customer response time and giving us a clearer understanding of what our customer's in-store experience was like.

Marianna Oliveira

Marketing Director

Sergii and his team have created a fantastic tool which I have adapted for my own business after he started using my Coworking Space. It really does give you a full overview and ownership of your reviews and feedback and makes giving a high level of customer service very easy.

Roy Gibb

Co-working owner

I was impressed to see the impact that Pluspoint has had on my salon in just one month of use. With their help, I have been able to reach 100 reviews on Google. The Pluspoint team assisted me in monitoring and responding to all of my reviews quickly and professionally.

Josep Toledano

Beauty salon owner

Pluspoint has been instrumental in enhancing the search ranking position of my restaurant. The capability to promptly address complaints and identify issues has significantly improved our customer satisfaction and drawn in new clients. I strongly recommend Pluspoint to any restaurant aiming to boost their online presence.

Manoj Lakhani

Restaurant Owner

WE ARE PLUSPLOINT

The only platform that automates local marketing end-to-end.

Attract

Get found faster and grow your brand.

Listings
Reviews
Social Posting

Convert

Turn more leads into paying customers.

Inbox
AI Chatbot
Micro-sites

Retain

Keep customers loyal and coming back.

Surveys
Campaigns
Analytics

Frequently Asked Questions

1. What is an AI chatbot and how does it help my business?

An AI chatbot is a virtual assistant that uses artificial intelligence to automate customer conversations. It helps businesses respond instantly, capture leads, and reduce workload — improving customer support and boosting conversions.

2. Can your AI chatbot work for multi-location businesses?

Yes. Our AI chatbot pulls location-specific data, such as hours and addresses, from your knowledge base and platforms like Google Maps — making it ideal for businesses with multiple branches or service areas.

3. How does the chatbot handle complex customer questions?

Simple questions are answered automatically. For complex issues, the chatbot escalates the conversation to a human operator while keeping all context, ensuring seamless resolution.

4. Can the chatbot collect customer details for follow-up?

Absolutely. The chatbot captures names, phone numbers, emails, and preferences — feeding your CRM or messaging system for future campaigns and customer nurturing.

5. Is the AI chatbot available 24/7?

Yes. It provides 24/7 automated customer support, ensuring you never miss a lead, even outside business hours.

6. How does the chatbot learn and improve over time?

Our AI chatbot continuously analyzes past conversations to suggest updates and improve response quality — making it smarter and more accurate every day.

7. What platforms and channels does the chatbot support?

It integrates with websites, Facebook Messenger, Instagram, WhatsApp, SMS, and more — providing omnichannel support from a single interface.

8. How does the chatbot protect against spam and phishing?

It includes advanced spam filtering to block bots, fake messages, and phishing attempts — keeping your support channels clean and secure.

9. Can I measure performance and customer satisfaction?

Yes. You’ll get detailed analytics, including resolution rates, response times, and customer satisfaction scores — so you can track success and optimize service.

10. How long does it take to set up the chatbot?

You can launch in under an hour. Simply connect your locations, upload basic knowledge, and our system takes care of the rest — no coding needed.

Ready to automate your customer conversations?

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