Data-Driven Insights for Growth
Comprehensive Overview of Your Entire Group
Access a holistic view of your multi-location business through a single, intuitive dashboard. Gain a bird's-eye view of performance metrics that help you make informed decisions.
Understand Customer Feedback with NPS Scoring
Tap into customer loyalty and satisfaction by utilizing Net Promoter Score (NPS) metrics. Gauge customer satisfaction and loyalty, allowing you to tailor your service and offerings more effectively.
Gain Insights Through Sentiment and Keyword Analysis
Go beyond surface-level metrics. Use advanced sentiment and keyword analytics to dive into customer feedback and get nuanced insights for enhancing your brand experience.
Receive Monthly or Weekly Reports
Stay updated without getting overwhelmed. Choose from weekly or monthly reporting options to receive curated insights, keeping you informed and agile in your decision-making process.
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Frequently Asked Questions
Pluspoint's Analytics provides a comprehensive data-driven view into customer behavior and business performance. By focusing on specific metrics, it helps you optimize various aspects of your business, especially if you're managing multiple locations.
Absolutely, you can drill down into data by location, providing a more tailored spectrum of information to make informed decisions.
The Reviews Analysis feature aggregates and analyses customer reviews from various platforms. It provides insights into sentiment trends, brand perception, and more, allowing to take action where needed.
This feature allows you to analyze NPS scorings, survey responses, and even location-specific data like average ratings and response counts.
Yes, the Keyword Tracking feature with Sentiment Analysis offers real-time insights to keep your finger on the pulse of customer opinions and brand perception.
This feature tracks metrics like response times, resolution rates, and conversation trends, ensuring you maintain high-quality customer interactions across channels.
Security is a top priority. All data is encrypted and stored in secure servers, ensuring your information is safe.
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