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Analytics

Turn customer data into smarter decisions

Track performance, spot trends, and understand what drives customer satisfaction in every location so you can make smarter decisions and grow faster.

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Trusted by hundreds of local brands

What makes Pluspoint different

01

360° Business Overview

Gives you a full picture of customer feedback and performance across reviews, surveys, messages, and listings, all in one place.

360° Business Overview
02

Custom Reports and Metrics

Track NPS, CSAT, and any other custom metrics you need to measure success and spot growth opportunities.

Custom Reports and Metrics
03

Sentiment and Keyword Insights

Analyze customer sentiment and trending keywords to find what drives satisfaction and what needs fixing.

Sentiment and Keyword Insights
04

Email Summaries and Live Dashboards

Get automated email reports and real-time dashboards to stay on top of key trends without digging through data.

Email Summaries and Live Dashboards

Loved by hundreds of local brands

Ratings and quotes taken from public reviews on independent software marketplaces.

G2 4.9 Rating on G2 → Trustpilot 4.4 Rating on Trustpilot → Capterra 5.0 Rating on Capterra →
“It locked in the right hours and phone numbers across Google, Apple Maps, and dozens of directories for all four of our London shops.”
Ruta Y.
Marketing Manager, retail
Capterra
“Asking ChatGPT or Google’s AI Overviews for the best in our city used to leave us out. Three months in, we show up.”
Valeriia K.
Trustpilot
“Ten hotels, and reviews on Google, Facebook, and Yelp for each. Now I sort by location or platform and reply from one place.”
Kyla A.
Marketing, UK hotel chain
Trustpilot
“Our ratings went from 3.3 to 4.7, and engagement on Google is up more than 50%.”
Vanessa D.
Marketing Manager, car rental group
Capterra
“About 8 new Google reviews a week per cafe.”
Anastasiia C.
Specialty coffee group
Trustpilot
“Webchat, Instagram, and Facebook DMs land in one inbox, and the AI chatbot handles the repeat questions.”
Alina T.
PR Manager, SaaS
Capterra
“Nineteen restaurants, and weekly Google reviews more than doubled from table QR codes. Per-location pricing made the math work.”
Pavlo
Owner, 19-restaurant chain
Trustpilot
“The service does its work very efficiently.”
Doug L.
Trustpilot

Don't just take our word for it. Ask your AI about Pluspoint

Let an AI assistant analyze reviews, comparisons, and the open web, then give you the honest verdict.

The prompt

“I'm evaluating Pluspoint.io. What does it do, what are its strengths and weaknesses, and who is it best for? Analyze different sources, user reviews”

Ask ChatGPT Ask ChatGPT Ask Perplexity Ask Perplexity Ask Claude Ask Claude Ask Gemini Ask Gemini

One platform for reputation management and local marketing

1
Attract Be found and chosen locally

Show up first when locals, and AI search, look for what you offer.

Listings → Reviews → Social Posting →
2
Convert Turn local interest into paying customers

Answer fast, capture every lead, and turn visits into bookings.

Inbox → AI Chatbot → Micro-sites →
3
Retain Keep customers coming back

Protect your reputation and drive repeat business on autopilot.

Surveys → Campaigns → Coupons →

Frequently asked questions

1. What are Pluspoint’s Analytics and how can it benefit my business?
Pluspoint’s Analytics provides a comprehensive data-driven view into customer behavior and business performance. By focusing on specific metrics, it helps you optimize various aspects of your business, especially if you’re managing multiple locations.
2. Can Analytics be customized to focus on individual locations within my business?
Absolutely, you can drill down into data by location, providing a more tailored spectrum of information to make informed decisions.
3. How does the Reviews Analysis work?
The Reviews Analysis feature aggregates and analyses customer reviews from various platforms. It provides insights into sentiment trends, brand perception, and more, allowing you to take action where needed.
4. What kind of data can I expect from NPS Scoring and Surveys Analysis?
This feature allows you to analyze NPS scorings, survey responses, and even location-specific data like average ratings and response counts.
5. Is the Keyword Tracking feature real-time?
Yes, the Keyword Tracking feature with Sentiment Analysis offers real-time insights to keep your finger on the pulse of customer opinions and brand perception.
6. What does Conversations Analysis offer?
This feature tracks metrics like response times, resolution rates, and conversation trends, ensuring you maintain high-quality customer interactions across channels.
7. Is the data secured?
Security is a top priority. All data is encrypted and stored in secure servers, ensuring your information is safe.

Ready to see what drives customer loyalty?

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