Turn customer data into  
‍smarter decisions

Track performance, spot trends, and understand what drives customer satisfaction in every location so you can make smarter decisions and grow faster.

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Preview of the analytics feature displaying average rating, review distribution, and keyword sentiment analysis for comprehensive insights into customer feedback.

Trusted by growth-minded brands

Over 2,100 locations rely on Pluspoint to drive online growth:

EVERYTHING ABOUT ANALYTICS

What makes Pluspoint different

Visualization with three charts comparing performance metrics across three different locations.Preview of the Net Promoter Score (NPS) analytics feature, showcasing insights into customer loyalty and satisfaction trends.Visualization of keywords and sentiment analysis from customer reviews.Preview of the analytics report feature, illustrating detailed performance metrics and insights for informed decision-making and strategy refinement.

360° Business Overview

Gives you a full picture of customer feedback and performance across reviews, surveys, messages, and listings, all in one place.

Visualization with three charts comparing performance metrics across three different locations.

Custom Reports and Metrics

Track NPS, CSAT, and any other custom metrics you need to measure success and spot growth opportunities.

Preview of the Net Promoter Score (NPS) analytics feature, showcasing insights into customer loyalty and satisfaction trends.

Sentiment and Keyword Insights

Analyze customer sentiment and trending keywords to find what drives satisfaction and what needs fixing.

Visualization of keywords and sentiment analysis from customer reviews.

Email Summaries and Live Dashboards

Get automated email reports and real-time dashboards to stay on top of key trends without digging through data.

Preview of the analytics report feature, illustrating detailed performance metrics and insights for informed decision-making and strategy refinement.

Their success is our success

Discover how we've helped companies evolve and achieve their goals.

Pluspoint has completely streamlined how we manage reviews across our 60+ locations. By centralizing everything in one place, we've significantly improved our efficiency and saved valuable time in our daily operations.

Yasmim Munhoz

Customer Eperience Coordinator

Before working with Pluspoint, our online presence was fragmented—many locations weren’t showing up accurately, and customer feedback was limited. Since implementing their solution, we’ve seen a major improvement in visibility and engagement. The review incentive program has also energized our team and brought a new level of accountability to customer service. Pluspoint has been instrumental in helping us take control of our digital presence.

Vanessa Guedes

Head of Marketing

Pluspoint was a game-changer. It elevated our online presence and streamlined our customer communication, leading to a significant boost in customer engagement. Pluspoint's innovative solutions, like live-chat and Google chat, were key in Balance Company digital transformation. I highly recommend Pluspoint’s unique value proposition to any business aiming to enhance their digital strategy.

Vera Pereira

Chief Marketing Officer

Pluspoint has become an integral part of our strategy, elevating our average rating from 3.3 to 4.7. Their intuitive platform and exceptional service have seamlessly streamlined our online engagement, transforming how we connect with our customers and manage our online presence. It's refreshing to work with a team that truly understands the nuances of our industry and is committed to our success. Their team’s dedication to our success is evident in every interaction and result.

Vanessa do Carmo

Chief Marketing Officer

Since adopting Pluspoint six months ago, our car dealership group has seen an impressive 385% increase in Google reviews. The integration of SMS and QR code-based surveys, coupled with vigilant monitoring of online reviews, ensures we're always in tune with customer feedback. Real-time notifications have been a game-changer, allowing us to promptly address and resolve any customer concerns.

Andriy Nesterenko

CEO

Starting to work with Pluspoint was extremely important for GSC, since it allowed us to get immediate and easy access to customer feedback, guarantee prompt responses, ensure teams are focused on acting on this feedback and improving our visibility and reputation. All of these themes are of extreme importance to us and we are very happy with what we are achieving so far using Pluspoint.

Goncalo Salgado

Group Director

Within just three months of using Pluspoint, we've seen a transformative impact on our online reputation. As a result, the Google star ratings for all 12 of our locations have exceeded 4 stars. This has been a game-changer for us in terms of brand image and customer trust.

Anastasia Tiumentseva

Director of Marketing

Pluspoint supported us by organizing our Google pages, improving our customer response time and giving us a clearer understanding of what our customer's in-store experience was like.

Marianna Oliveira

Marketing Director

Sergii and his team have created a fantastic tool which I have adapted for my own business after he started using my Coworking Space. It really does give you a full overview and ownership of your reviews and feedback and makes giving a high level of customer service very easy.

Roy Gibb

Co-working owner

I was impressed to see the impact that Pluspoint has had on my salon in just one month of use. With their help, I have been able to reach 100 reviews on Google. The Pluspoint team assisted me in monitoring and responding to all of my reviews quickly and professionally.

Josep Toledano

Beauty salon owner

Pluspoint has been instrumental in enhancing the search ranking position of my restaurant. The capability to promptly address complaints and identify issues has significantly improved our customer satisfaction and drawn in new clients. I strongly recommend Pluspoint to any restaurant aiming to boost their online presence.

Manoj Lakhani

Restaurant Owner

WE ARE PLUSPLOINT

The only platform that automates local marketing end-to-end

Attract

Get found faster and grow your brand.

Listings
Reviews
Social Posting

Convert

Turn more leads into paying customers.

Inbox
Chatbot AI
Micro-sites

Retain

Keep customers loyal and coming back.

Surveys
Campaigns
Analytics

Frequently Asked Questions

1. What are  Pluspoint's Analytics and how can it benefit my business?

Pluspoint's Analytics provides a comprehensive data-driven view into customer behavior and business performance. By focusing on specific metrics, it helps you optimize various aspects of your business, especially if you're managing multiple locations.

2. Can Analytics be customized to focus on individual locations within my business?

Absolutely,  you can drill down into data by location, providing a more tailored spectrum of information to make informed decisions.

3. How does the Reviews Analysis work?

The Reviews Analysis feature aggregates and analyses customer reviews from various platforms. It provides insights into sentiment trends, brand perception, and more, allowing to take action where needed.

4. What kind of data can I expect from NPS Scoring and Surveys Analysis?

This feature allows you to analyze NPS scorings, survey responses, and even location-specific data like average ratings and response counts.

5. Is the Keyword Tracking feature real-time?

Yes, the Keyword Tracking feature with Sentiment Analysis offers real-time insights to keep your finger on the pulse of customer opinions and brand perception.

6. What does Conversations Analysis offer?

This feature tracks metrics like response times, resolution rates, and conversation trends, ensuring you maintain high-quality customer interactions across channels.

7. Is the data secured?

Security is a top priority. All data is encrypted and stored in secure servers, ensuring your information is safe.

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