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Reviews

Review management that builds trust

Collect more positive reviews, respond automatically or manually, and protect your brand reputation across major review platforms.

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Trusted by hundreds of local brands

What makes Pluspoint different

01

Centralized Review Management

Collect and manage all your customer reviews from different platforms in one simple, organized dashboard.

Centralized Review Management
02

Smart Replies

Reply to reviews faster by using AI-powered automation or personalize your responses with easy-to-use templates.

Smart Replies
03

Keyword and Sentiment Insights

Analyze customer feedback with AI to spot key themes, understand sentiment, and uncover growth opportunities.

Keyword and Sentiment Insights
04

Website Review Widgets

Showcase your best reviews on your website to build trust, boost SEO, and win more customers.

Website Review Widgets

Loved by hundreds of local brands

Ratings and quotes taken from public reviews on independent software marketplaces.

G2 4.9 Rating on G2 → Trustpilot 4.4 Rating on Trustpilot → Capterra 5.0 Rating on Capterra →
“It locked in the right hours and phone numbers across Google, Apple Maps, and dozens of directories for all four of our London shops.”
Ruta Y.
Marketing Manager, retail
Capterra
“Asking ChatGPT or Google’s AI Overviews for the best in our city used to leave us out. Three months in, we show up.”
Valeriia K.
Trustpilot
“Ten hotels, and reviews on Google, Facebook, and Yelp for each. Now I sort by location or platform and reply from one place.”
Kyla A.
Marketing, UK hotel chain
Trustpilot
“Our ratings went from 3.3 to 4.7, and engagement on Google is up more than 50%.”
Vanessa D.
Marketing Manager, car rental group
Capterra
“About 8 new Google reviews a week per cafe.”
Anastasiia C.
Specialty coffee group
Trustpilot
“Webchat, Instagram, and Facebook DMs land in one inbox, and the AI chatbot handles the repeat questions.”
Alina T.
PR Manager, SaaS
Capterra
“Nineteen restaurants, and weekly Google reviews more than doubled from table QR codes. Per-location pricing made the math work.”
Pavlo
Owner, 19-restaurant chain
Trustpilot
“The service does its work very efficiently.”
Doug L.
Trustpilot

Don't just take our word for it. Ask your AI about Pluspoint

Let an AI assistant analyze reviews, comparisons, and the open web, then give you the honest verdict.

The prompt

“I'm evaluating Pluspoint.io. What does it do, what are its strengths and weaknesses, and who is it best for? Analyze different sources, user reviews”

Ask ChatGPT Ask ChatGPT Ask Perplexity Ask Perplexity Ask Claude Ask Claude Ask Gemini Ask Gemini

One platform for reputation management and local marketing

1
Attract Be found and chosen locally

Show up first when locals, and AI search, look for what you offer.

Listings → Reviews → Social Posting →
2
Convert Turn local interest into paying customers

Answer fast, capture every lead, and turn visits into bookings.

Inbox → AI Chatbot → Micro-sites →
3
Retain Keep customers coming back

Protect your reputation and drive repeat business on autopilot.

Surveys → Campaigns → Coupons →

Frequently asked questions

1. What is Online Reputation Management?
Online Reputation Management, or ORM, involves a range of strategies and actions aimed at monitoring, influencing, and improving how your business is perceived online. With Pluspoint, you can centralize this effort, integrating reviews from multiple platforms and using analytics to gain a holistic view of your online reputation.
2. Why is Online Reputation Management Crucial for My Business?
Online Reputation Management (ORM) is pivotal as 93% of consumers say online reviews influence their buying decisions. Pluspoint’s ORM and review management features enable you to proactively manage your online reputation across multiple review sites, thereby directly affecting customer acquisition and revenue growth.
3. Is it Acceptable to Request Business Reviews from Customers?
Of course, Pluspoint’s platform facilitates the process of soliciting reviews from your customers. By automating the review request workflow, we make it simple and efficient to collect genuine feedback across multiple channels, ultimately helping to improve your online visibility and brand reputation.
4. What review platforms does Pluspoint integrate with?
Our system integrates with leading review sites such as Google, TrustPilot, Facebook, and TripAdvisor, among many others, for a comprehensive online presence.
5. Is it possible to respond to reviews directly from the Pluspoint dashboard?
Absolutely, you can respond to reviews in real-time right from your Pluspoint dashboard, without having to log into each review site individually.
6. Can I customize my review replies based on the star rating?
Yes, Pluspoint’s platform allows you to tailor auto-replies depending on the review’s star rating, ensuring an appropriate response every time.
7. What insights can Pluspoint’s Analytics feature offer me?
Pluspoint’s Analytics allows you to drill down into each location’s performance, analyzing ratings and feedback across various review sites. This gives you actionable insights to optimize local strategies while maintaining a consistent brand image.
8. Does Pluspoint offer any training or support for review management?
Yes, we offer comprehensive customer support and training resources to help you make the most of our review management features.
9. How can I create a QR code to collect Google reviews?
To collect Google reviews using a QR code, you first need to generate a direct link to your business’s Google review page. This link can then be turned into a QR code that customers can scan with their phone. To make this easier, you can use our free QR code generator. Simply select your business and enter an email address. With one click, the QR code is generated and sent to you.

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