Grow faster with better customer reviews

Collect more reviews, respond faster, and build a reputation that drives traffic, trust, and higher rankings.

Trusted by growth-minded brands

Over 2,100 locations rely on Pluspoint to drive online growth:

EVERYTHING ABOUT REVIEWS

What makes Pluspoint different

Graphic representation of the Reviews feature of Pluspoint, highlighting the description generation feature. Use AI in order to create engaging and informative descriptions for your multi-location business.

Showcase of both manual and automatic reply functionalities for responding to Google reviews.

Graphic representation of the Reviews feature of Pluspoint, highlighting the possibility to generate deep insights from keyword and sentiment analysis.

Showcase of review widgets that can be integrated into websites, displaying real-time customer feedback to enhance credibility and trust among prospective clients.

Centralized Review Management

Collect and manage all your customer reviews from different platforms in one simple, organized dashboard.

Smart Replies

Reply to reviews faster by using AI-powered automation or personalize your responses with easy-to-use templates.

Keyword and Sentiment Insights

Analyze customer feedback with AI to spot key themes, understand sentiment, and uncover growth opportunities.

Website Review Widgets

Showcase your best reviews on your website to build trust, boost SEO, and win more customers.

Their success is our success

Discover how we've helped companies evolve and achieve their goals.

Pluspoint has completely streamlined how we manage reviews across our 60+ locations. By centralizing everything in one place, we've significantly improved our efficiency and saved valuable time in our daily operations.

Yasmim Munhoz

Customer Eperience Coordinator

Before working with Pluspoint, our online presence was fragmented—many locations weren’t showing up accurately, and customer feedback was limited. Since implementing their solution, we’ve seen a major improvement in visibility and engagement. The review incentive program has also energized our team and brought a new level of accountability to customer service. Pluspoint has been instrumental in helping us take control of our digital presence.

Vanessa Guedes

Head of Marketing

Pluspoint was a game-changer. It elevated our online presence and streamlined our customer communication, leading to a significant boost in customer engagement. Pluspoint's innovative solutions, like live-chat and Google chat, were key in Balance Company digital transformation. I highly recommend Pluspoint’s unique value proposition to any business aiming to enhance their digital strategy.

Vera Pereira

Chief Marketing Officer

Pluspoint has become an integral part of our strategy, elevating our average rating from 3.3 to 4.7. Their intuitive platform and exceptional service have seamlessly streamlined our online engagement, transforming how we connect with our customers and manage our online presence. It's refreshing to work with a team that truly understands the nuances of our industry and is committed to our success. Their team’s dedication to our success is evident in every interaction and result.

Vanessa do Carmo

Chief Marketing Officer

Since adopting Pluspoint six months ago, our car dealership group has seen an impressive 385% increase in Google reviews. The integration of SMS and QR code-based surveys, coupled with vigilant monitoring of online reviews, ensures we're always in tune with customer feedback. Real-time notifications have been a game-changer, allowing us to promptly address and resolve any customer concerns.

Andriy Nesterenko

CEO

Starting to work with Pluspoint was extremely important for GSC, since it allowed us to get immediate and easy access to customer feedback, guarantee prompt responses, ensure teams are focused on acting on this feedback and improving our visibility and reputation. All of these themes are of extreme importance to us and we are very happy with what we are achieving so far using Pluspoint.

Goncalo Salgado

Group Director

Within just three months of using Pluspoint, we've seen a transformative impact on our online reputation. As a result, the Google star ratings for all 12 of our locations have exceeded 4 stars. This has been a game-changer for us in terms of brand image and customer trust.

Anastasia Tiumentseva

Director of Marketing

Pluspoint supported us by organizing our Google pages, improving our customer response time and giving us a clearer understanding of what our customer's in-store experience was like.

Marianna Oliveira

Marketing Director

Sergii and his team have created a fantastic tool which I have adapted for my own business after he started using my Coworking Space. It really does give you a full overview and ownership of your reviews and feedback and makes giving a high level of customer service very easy.

Roy Gibb

Co-working owner

I was impressed to see the impact that Pluspoint has had on my salon in just one month of use. With their help, I have been able to reach 100 reviews on Google. The Pluspoint team assisted me in monitoring and responding to all of my reviews quickly and professionally.

Josep Toledano

Beauty salon owner

Pluspoint has been instrumental in enhancing the search ranking position of my restaurant. The capability to promptly address complaints and identify issues has significantly improved our customer satisfaction and drawn in new clients. I strongly recommend Pluspoint to any restaurant aiming to boost their online presence.

Manoj Lakhani

Restaurant Owner

WE ARE PLUSPLOINT

The only platform that automates local marketing end-to-end

Attract

Get found faster and grow your brand.

Listings

Reviews

Social Posting

Convert

Turn more leads into paying customers.

Inbox

Chatbot AI

Micro-sites

Retain

Keep customers loyal and coming back.

Surveys

Campaigns

Analytics

Frequently Asked Questions

1. What is Online Reputation Management?

Online Reputation Management, or ORM, involves a range of strategies and actions aimed at monitoring, influencing, and improving how your business is perceived online. With Pluspoint, you can centralize this effort, integrating reviews from multiple platforms and using analytics to gain a holistic view of your online reputation.

2. Why is Online Reputation Management Crucial for My Business?

Online Reputation Management (ORM) is pivotal as 93% of consumers say online reviews influence their buying decisions. Pluspoint's ORM features enable you to proactively manage your online reputation across multiple review sites, thereby directly affecting customer acquisition and revenue growth.

3. Is it Acceptable to Request Business Reviews from Customers?

Of course, Pluspoint's platform facilitates the process of soliciting reviews from your customers. By automating the review request workflow, we make it simple and efficient to collect genuine feedback across multiple channels, ultimately helping to improve your online visibility and brand reputation.

4. What review platforms does Pluspoint integrate with?

Our system integrates with leading review sites such as Google, TrustPilot, Facebook, and TripAdvisor, among many others, for a comprehensive online presence.

5. Is it possible to respond to reviews directly from the Pluspoint dashboard?

Absolutely, you can respond to reviews in real-time right from your Pluspoint dashboard, without having to log into each review site individually.

6. Can I customize my review replies based on the star rating?

Yes, Pluspoint's platform allows you to tailor auto-replies depending on the review's star rating, ensuring an appropriate response every time.

7. What insights can Pluspoint's Analytics feature offer me?

Pluspoint's Analytics allows you to drill down into each location's performance, analyzing ratings and feedback across various review sites. This gives you actionable insights to optimize local strategies while maintaining a consistent brand image.

8. Does Pluspoint offer any training or support for review management?

Yes, we offer comprehensive customer support and training resources to help you make the most of our review management features.

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