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Step-by-step guides and answers for every part of Pluspoint — reviews, surveys, messaging, campaigns, social media, web pages, and integrations.

Quick start guide

Go from a new sign-up to a working account: create your login, import locations from Google, connect channels and invite your team.

Keep every business location accurate in one place — details, hours, categories, connected profiles, photos, directories and performance data.

Read reviews from every connected listing site in one feed, reply or automate replies, showcase them on your website, and analyse what customers say.

Collect customer feedback with QR codes and survey invitations, invite customers to your review sites, and track NPS across every location.

Bring live chat, Messenger, Instagram, WhatsApp, SMS and email into one shared inbox, answer as a team, and let Pulse AI take the first reply.

Connect SMS, email, live chat, WhatsApp, Facebook Messenger and Instagram to Pluspoint so every customer conversation lands in one shared inbox.

Reach your contacts on SMS, WhatsApp and email with scheduled one-time sends, event-driven automations and reusable message templates.

Your account-wide customer database: search and filter contacts, group them into segments, import from CSV, merge duplicates and manage unsubscribes.

Plan, schedule and publish posts to Google, Facebook, Instagram, TikTok, X and LinkedIn from one calendar, then measure how they performed.

Microsites and menus are the public pages Pluspoint hosts for your locations. Learn what lives under Web pages and which article to read first.

Reward customers with discount or free-item offers, deliver them through the Inbox, campaigns or automations, and track every issue and redemption.

Find every account-level control in Pluspoint: your profile, billing, users, teams, brands and integrations, plus who is allowed to reach each one.

Connect Google, Meta, TikTok, X, LinkedIn, delivery and commerce platforms to Pluspoint, then map each connected profile to a location.

Find quick answers to the questions support hears most, from review exports and Instagram channels to plan quotas, QR analytics and live chat links.