FAQ
Find quick answers to the questions support hears most, from review exports and Instagram channels to plan quotas, QR analytics and live chat links.
Short answers to the questions that come up most often. When you want the whole feature, follow the link to the full article.
Questions in this section
- Review export dates in Excel — which export format to choose, what the CSV timestamps actually mean, and how to open a CSV without mangling it.
- Instagram won’t connect to Inbox — the prerequisites behind an Instagram channel, and what each missing one looks like on screen.
- Adding locations or users — raising the paid quota on the Billing tab, then creating the location or inviting the user.
- How QR code conversion is measured — what counts as an opened survey from a QR code, and why reviews cannot be traced back to a scan.
- Creating a live chat link — where the channel’s public id lives and how to turn it into a shareable pre-chat URL.
- Campaign for specific contacts — segment the contacts first, then schedule a one-time campaign against that segment.
Related articles
- Reviews — the review feed, replies, templates, auto-replies and analytics.
- Channels — every channel type that feeds the Inbox, and what each one needs first.
- Campaigns — one-time sends, automations and the template library.
- Surveys — templates, QR codes, sending, responses and analytics.
- Account settings — billing, plans, users, teams and brands.
- Review export dates in Excel Use the Excel export to keep review timestamps intact, and learn what the CSV date format and encoding mean when you open that file in a spreadsheet.
- Instagram won't connect to Inbox Instagram messages reach the Inbox through a Facebook integration plus an Instagram channel — check each prerequisite and the exact error a missing one causes.
- Adding locations or users Raise the paid location and user counts on the Billing tab, then create the location or invite the user — including the minimums you cannot drop below.
- How QR code conversion is measured Where the QR codes table lives, what each funnel stage counts, and why Proceeded to review sites is the honest measure of a QR code's impact.
- Creating a live chat link Build a shareable live chat URL from the channel's public id in the widget snippet, and pin a location or language with query parameters.
- Campaign for specific contacts Group the people you want into a segment in Contacts, then schedule a one-time campaign against that segment, with the rules that decide who is really messaged.