Creating a live chat link
Updated August 24, 2026
A live chat link is https://plsp.io/c/channel/<publicId>, where <publicId> is the data-channelid value in your live chat channel’s widget snippet. The channel that powers your on-site widget also answers on that plain URL. Paste it into an email, a message, a social bio or a QR code — no embedding needed.
Before you start
- You need Account Settings set to Full, or to be the account owner, to open the Channels tab.
- A team with Messaging access must exist. Every channel belongs to a team, and that team is who sees the conversations.
- A live chat channel is always attached to a brand or a location, so at least one of those must exist.
- The account needs a live subscription; visitors on an expired account get a “service paused” page instead of the chat.
Where to find it
Settings → Channels, or go to https://app.pluspoint.io/account-settings/channels.
Get the link from an existing live chat channel
- On the Live-chat card, select the edit icon.
- Switch to the Widget code tab.
- In the snippet, find
t.dataset.channelid="…"— its 10-character value is the channel’s public id. - Build the URL:
https://plsp.io/c/channel/<publicId>. - Open it in a private browser window to check the pre-chat form looks the way you expect.
Create a live chat channel first, if you do not have one
- Go to Settings → Channels and select Add new channel.
- Choose Live-chat, then Continue.
- Fill in Channel name and pick the Team that will answer these conversations.
- Choose the Brand or the Location the chat belongs to. With a brand, turn on Customize locations available for selection to limit which of its locations the visitor can pick.
- Under Contact details, switch on the fields you want to collect and tick Required where the answer is mandatory. At least one of email or phone must be required. Pluspoint applies any Segment you pick here to every contact the chat creates.
- Under Notifications, optionally turn on Notify customers about missed conversations and choose a Phone notifications channel, an Email notifications channel, or both.
- Under Conversation starters, write the Title and the Welcome message — the welcome message doubles as the pop-up bubble next to the widget button.
- Optionally turn on Enable business hours and write the Offline message that goes into the chat outside those hours.
- Select Continue. The channel exists from this point.
- On the last step, set the Live-chat widget position and the optional offsets if you also plan to embed the widget. Read
data-channelidfrom the snippet for your link, then select Done.
Query parameters you can add to the link
| Parameter | Example | What it does |
|---|---|---|
locationId (or companyId) | https://plsp.io/c/channel/abc1234567?locationId=123 | Pre-selects that location and hides the picker from the visitor |
language | https://plsp.io/c/channel/abc1234567?language=BR | Forces the chat interface language. Accepted values: GB, UA, PT, ES, PL, DE, BR, FR, RU |
Combine them with &, as in ?locationId=123&language=ES.
What the visitor sees
| Element | Behaviour |
|---|---|
| Attachments | Allowed in the chat, up to 5 MB per file |
| Outside business hours | Pluspoint posts the offline message into the chat as a bot message, at most once every 5 minutes per conversation |
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| The link opens a “service paused” page | The subscription has expired, or the account is over its location or user quota | Sort the billing issue out on Settings → Billing |
| Visitors are asked which location they are contacting, and you do not want that | The channel is linked to a brand with several locations | Pin one with ?locationId=, link the channel to a single location, or narrow the list with Customize locations available for selection |
| Chats arrive but you cannot see them | Conversations belong to the channel’s team | Join that team, or move the channel to a team you are in |
| The chat does not match your brand colours | Appearance comes from the brand, not from the channel | Update the brand under Settings → Brands |
| Enabling Notify customers about missed conversations fails with “Notification channels not connected. Please ensure that at least one channel is set up” | Neither a phone nor an email notification channel is selected | Choose an SMS or WhatsApp (Beta) channel, an Email channel, or the built-in Pluspoint Email option |
| There is no edit icon on the channel card | You do not have Account Settings set to Full | Ask an admin to open the widget code for you |