Campaigns
Reach your contacts on SMS, WhatsApp and email with scheduled one-time sends, event-driven automations and reusable message templates.
Campaigns is where you message your contacts on purpose rather than in reply. Schedule a one-time send for a promotion or an announcement, build an automation that reacts to what a customer does, and keep the designs those sends use in one library. Every campaign runs on a channel you have already connected. It reaches every contact in the account unless you narrow it with a segment.
What you can do here
- Schedule a single send to every contact, or to selected segments, on SMS, Email, WhatsApp Business or WhatsApp (Beta).
- Build flows that trigger on customer activity — a survey response, a redeemed coupon, a new contact — and send after a wait or a condition.
- Deliver coupons and survey invitations as part of a campaign or a flow.
- Design email templates in a drag-and-drop block builder and reuse them across campaigns.
- Register WhatsApp Business templates, submit them to Meta for approval, and track their status.
- Personalise any message with contact and location variables.
Before you start Campaigns is available on plans that include it — otherwise the area shows an upgrade screen. Viewing needs the
campaigns:restrictedpermission tier. Creating, editing and sending needcampaigns:full. You also need at least one connected outbound channel, and contacts with the address that channel requires.
Where to find it
Campaigns in the sidebar. It opens into One-time, Automated and Library. Go straight to https://app.pluspoint.io/campaigns/one-time.
Articles in this section
- One-time campaigns — schedule a single send, choose the channel, segment and content, then follow delivery progress and recover a failed campaign.
- Automations — build an event-triggered flow on the canvas with trigger, wait, branch and send steps, set who can enter, and switch it on.
- Template library — design email templates block by block, register WhatsApp Business templates for Meta approval, and reuse both across campaigns.
Related articles
- One-time campaigns Schedule a single outbound send to your whole contact base or to selected segments, pick the channel and content, and follow delivery progress.
- Automations Build an event-triggered flow with trigger, wait, branch and send steps on a canvas, then switch it on so contacts are enrolled automatically.
- Template library Design reusable email templates in the block builder, register WhatsApp Business templates for Meta approval, and reuse both across every campaign.