TikTok

Updated August 24, 2026

Connecting TikTok lets you plan and publish TikTok videos and photo posts from Pluspoint alongside your other social channels. Each connected TikTok account is attached to one Pluspoint location. A multi-location team can run a separate TikTok account per site and manage them all in one place.

Before you start

Your team’s Account Settings permission must be Full, or you must be the account owner.

You need the sign-in details for the TikTok account you want to publish from.

Create at least one location first — the TikTok account is attached to a location.

Warning Posts that Pluspoint publishes to TikTok are set to SELF_ONLY privacy, which means only the TikTok account owner can see them. This is a TikTok platform restriction, and it applies until TikTok completes its audit of Pluspoint’s Content Posting API access. No setting in the dashboard changes it. If the connected TikTok account does not offer SELF_ONLY at all, publishing fails.

Where to find it

Settings → Integrations, or go to https://app.pluspoint.io/account-settings/integrations.

Connect a TikTok account

Select Add integration.
Type TikTok into Search integrations, then select Connect on the TikTok row.
Pluspoint sends you to TikTok’s authorisation page. Sign in with the TikTok account you want to publish from.
Grant both permissions TikTok asks for. Declining either one fails the connect.
When TikTok returns you to Pluspoint, the Manage integration modal opens with a single row for the connected account.
Choose Connect to location, pick the location from the Location dropdown, and select Save.

Note Finish the authorisation within 10 minutes of selecting Connect. The authorisation request expires after that and you have to start again from Add integration.

Permissions Pluspoint requests

Permission	What Pluspoint uses it for
`user.info.basic`	Read the creator’s basic profile so Pluspoint can label the connection and check what the account is allowed to publish
`video.publish`	Publish videos and photo posts directly to the account

Pluspoint publishes with TikTok’s Direct Post method only, so content goes straight to the account rather than into the creator’s TikTok inbox to be finished there.

Attach TikTok to a location

TikTok has no per-Page or per-listing list, so Manage integration shows one row for the whole account. Reopen it any time with Manage on the TikTok row. From there you can move the account to a different location, or set it to Don’t connect.

The Location dropdown hides locations that already have a TikTok account attached, so each location holds at most one.

You can also start from the location: open a location at https://app.pluspoint.io/locations/manage, find the Integrations section and use Connect Profile on the TikTok row. If more than one TikTok account is connected, Pluspoint asks which one to use before linking. The location is never bound to an arbitrary account.

Note You can connect several TikTok accounts. Each gets its own row, identified by its TikTok account, and can be attached to a different location.

What connecting TikTok gives you

Publishing, and nothing else — TikTok brings no reviews and no conversations into Pluspoint. Create posts in Creating and scheduling posts and review their performance in Social analytics.

Publishing limits

Rule	Limit
Videos per post	1
Images per photo post	35
Mixing photos and videos in one post	Not allowed
Video source	The file must be uploaded through Pluspoint. TikTok cannot publish a video from an external URL
Post privacy	SELF_ONLY, set by Pluspoint on every post while the TikTok audit is outstanding

A published post’s result can take a few minutes to settle. Full cross-platform limits are in Platform requirements and limits.

Reconnect a TikTok account

A row shows Reconnect when its status is Disconnected — access was revoked in TikTok, the account’s credentials changed, or the stored refresh token expired. Pluspoint emails the account when this happens. A healthy connection normally maintains itself.

Select Reconnect on the TikTok row.
Sign in with the same TikTok account and grant both permissions again.

Reconnecting the same account restores its location link. Signing in with a different TikTok account creates a new row instead.

Disconnect a TikTok account

Select Delete on the TikTok row, or Delete at the bottom left of the Manage integration modal.
Confirm on the Delete integration? dialog.

What happens	Detail
Access revoked at TikTok	Pluspoint’s token is revoked at TikTok.
Social profile removed	The TikTok profile record is deleted. TikTok carries no reviews, so no review data is lost.
Location link removed	The location’s TikTok connection is removed and the row disappears from the table.
Publishing stops	Scheduled posts can no longer be published to that account.
The location’s TikTok link stays	The TikTok URL saved on the location’s social links is a location field, so it survives the disconnect.

Deleting one TikTok row leaves any other connected TikTok accounts untouched.

Troubleshooting

Symptom	Cause	Fix
”Couldn’t connect integration” straight after TikTok’s screen	One of the two required permissions was declined, or TikTok returned no creator profile	Start the connect again and grant both permissions
”Until TikTok app audit passes, posts can only be made to private accounts as SELF_ONLY”	The connected TikTok account does not offer SELF_ONLY privacy	Publish from an account that allows private posts while the audit is outstanding
A published post is not visible to anyone but the account owner	Posts are set to SELF_ONLY while the TikTok audit is outstanding	This is expected — see the warning above
”TikTok can only publish videos uploaded through Pluspoint — upload the file or remove TikTok”	The post references a video by external URL	Upload the video file in the post editor, or remove TikTok from that post
Connect Profile on a location is greyed out with “Connect your TikTok account in the Integration settings to continue”	No TikTok account is connected on the Integrations page	Connect TikTok under Settings → Integrations, then come back to the location
The location you want is missing from the Location dropdown	It already has a TikTok account attached	Detach it there first, or pick another location