Billing and plans

Updated August 24, 2026

The Billing tab is where you subscribe and adjust how many locations and users you pay for. It also shows your Pulse AI credit balance and which locations are enrolled in the Local Directories add-on. Payment methods, invoices and cancellation live in Stripe’s customer portal, which this page links to.

Before you start

Requires Account Settings = Full on one of your teams, or being the account owner. Anyone else who tries to trigger an upgrade sees Please ask your account admin to upgrade the plan.

Buying Pulse AI credits and turning on auto-pay need a paid, non-lapsed subscription — neither is available during the free trial.

Local Directories is enrolled per location from Locations, not from this tab.

Where to find it

Select Settings in the left sidebar, then the Billing tab — or click your avatar and choose Billing. Direct link: https://app.pluspoint.io/account-settings/billing.

How the plan is priced

There is a single plan, named Pluspoint. Every feature is included — there are no tiers and no feature gates. What you choose is how many locations you pay for, how many users, and whether you are billed annually or monthly.

What is billed	Unit	Rules
The plan	Per location, per period	Minimum 3 locations
Users	Per extra seat	3 users are included; anyone beyond that is billed per seat
Pulse AI credits	Included monthly allowance	Extra credits are bought separately
Local Directories	Per location, per period	Optional add-on, enrolled from each location

The annual price is ten times the monthly price — two months free compared with paying monthly.

The currency you are billed in follows the Locale set on the Account tab:

Account locale	Billed in
Brazil	Brazilian real (R$)
Germany, Poland, Portugal, Spain	Euro (€)
United Kingdom	Pound sterling (£)
International, Ukraine, United States	US dollar ($)

For current per-location and per-seat prices in your market, see the pricing page.

The free trial

New accounts start on a Free Trial that runs for 14 days from the moment you complete onboarding. During the trial you can add unlimited locations and users, so you can build the account out before deciding what to pay for.

When the trial ends without a subscription, the account is locked — see When a subscription lapses.

On the Current plan card, select Upgrade plan (no active subscription yet) or Change plan (already subscribed).
Choose Annual or Monthly.
Set Number of locations. The stepper will not go below three, or below the number of locations you already have — whichever is higher.
Set Number of users. Same rule: never below three, never below the number of users you already have.
Select Proceed to payment.

For a new subscription this opens Stripe Checkout. For an existing subscription you get a preview step first; Confirm charges and applies the change immediately — there is no second checkout page.

Note You cannot use this drawer to shrink below what you are currently using. To pay for fewer locations or users, delete the surplus locations or remove the surplus users first, then reduce the numbers here.

Need something the drawer does not offer? Talk to sales opens a meeting scheduler.

Update payment details, invoices and cancellation

Select Manage plan on the Current plan card. That opens Stripe’s hosted customer portal, where you can:

Change the card or payment method on file.
View past invoices and download them.
Cancel the subscription.

Pluspoint does not store or render invoices itself, so the portal is the only place to retrieve them. If the account has more than one subscription, Manage plan asks you to pick one under Select account first.

After you cancel, the subscription stays active until the end of the period you have paid for. During that window you cannot change the plan from Pluspoint — see Troubleshooting.

Local Directories

The Local Directories block lists the locations enrolled in the directories add-on. It is a read-out, not a shop: you cannot buy Local Directories from the Billing tab.

Enrol a location

Go to Locations → Manage locations and open the location you want to enrol.
Open its Local Directories control and select Add Local Directories.
If your account has more than one subscription, choose one under Bill to subscription.
Confirm.

The charge is taken immediately and prorated against your current billing period.

Requirement	If it is not met
Account Settings = Full	The control is not available to you
Directories enabled for the account	Listing directories are not available on your current plan
An active subscription (not a trial)	The primary button opens the subscribe drawer instead, titled Subscribe to add Local Directories, so you can subscribe and enrol the location in one step
The location’s country is supported	Local Directories publishing is not yet available in this location’s country
The location is not already enrolled	This location already has Local Directories
A chosen subscription, on multi-subscription accounts	Choose which subscription to bill Local Directories to

If your plan already includes directories publishing, the Local Directories block does not appear at all. Enrolling returns Local Directories publishing is already included in your plan.

Cancel the add-on

Open the location again and select Cancel Local Directories. Publishing continues to the end of the period you have paid for, after which the location’s listings are removed. No refunds are issued.

On a monthly subscription the add-on carries a 3-month minimum term. On an annual subscription there is no minimum term, so you can cancel straight away.

Two side effects worth knowing: a location with an active Local Directories add-on cannot be deleted, and its country cannot be changed.

Pulse AI credits

Pulse AI actions consume credits, and the Pulse AI Credits block is where you watch and top up the balance.

Row	What it means
Recurrent credits	The allowance included with your plan. These reset at the beginning of each billing cycle
Additional credits	Credits you have bought. These do not expire and stay available until used
Enable auto-pay	Buys credits automatically when the balance drops below a limit you set
Credit limit	The additional-credit balance at which auto-pay triggers. Default 10
Credits to purchase	How many credits auto-pay buys each time. Default 100
Select account	On accounts with more than one subscription, which one auto-pay charges

To turn auto-pay on:

Switch Enable auto-pay on.
Set Credit limit and Credits to purchase.
Pick a subscription under Select account if you are asked to.
Select Save changes.

How credits behave:

Every Pulse AI action spends a recurrent credit first, and only falls back to an additional credit once the recurrent allowance is exhausted.
Recurrent credits reset to your plan’s allowance on the subscription renewal date.
Warning emails go out when the combined balance drops to 5 and again at 1.

When a subscription lapses

State	What happens
A paid invoice goes unpaid	The subscription stays active through a 30-day grace period past its expiry date, then flips to expired
The free trial ends without a subscription	The account is locked
A cancelled subscription reaches the end of its paid period	The account is locked
The account is over its paid locations or users	The Integrations and Channels tabs are disabled, a persistent error toast appears, and users with Account Settings = Full are pushed to the Billing tab from most pages

A locked account replaces the whole dashboard with a full-screen subscribe screen. Everything you set up stays in place and is there again as soon as you subscribe. A user without Account Settings = Full cannot subscribe from that screen.

While the account is locked, API calls fail with An active subscription is required — subscribe to continue. Only signing in, reading the account and subscribing still work.

Warning When entitlements are lost, some scheduled work stops and does not restart by itself. Automations are paused. One-time campaigns that were running or scheduled are marked failed, and coupon templates are paused. After you subscribe again, go back into Automations, your campaigns and your coupon templates and start them manually.

Troubleshooting

Symptom	Cause	Fix
The Billing tab is missing	Your teams do not grant Account Settings = Full	Ask the account owner or an admin to make the change
Upgrade your subscription to use this feature when adding a user or a location	You are at your paid users or locations quota	Increase Number of users or Number of locations in the change drawer
Change plan shows Your subscription is cancelled and stays active until the end of the paid period. Contact support to reactivate it.	The subscription is cancelled and running out its period	Contact support to reactivate it — it cannot be changed from the dashboard while cancelled
N location(s) have Local Directories — cancel those add-ons before reducing locations	Locations you are trying to remove from the plan are enrolled in the add-on	Cancel Local Directories on those locations, wait for the paid period to end, then reduce
This plan is no longer available for new subscriptions	The selected plan cannot be subscribed to	Subscribe to the Pluspoint plan instead
You cannot find an invoice in Pluspoint	Invoices live in Stripe	Select Manage plan and download them from the customer portal
Buy credits is greyed out	You are on the Free Trial, or billing has lapsed	Subscribe, or clear the billing problem, then buy credits
The Integrations and Channels tabs are disabled with a subscription error toast	Over quota, or past the grace period	Fix the plan on this tab; the tabs re-enable once usage is inside quota and the subscription is current
Automations and campaigns did not resume after re-subscribing	They were paused or failed when entitlements were lost	Restart them manually from Campaigns and Automations