Your profile and notifications
Updated August 24, 2026
The Profile tab holds everything that belongs to you rather than to the account. Come here when you want to stop the noise, start getting a specific alert, or install Pluspoint on your phone.
Before you start
- No permission is required. Everyone who can log in has this tab, whatever their team allows.
- Notification preferences are stored per account. If you belong to more than one Pluspoint account, switch to the account you want to change first. Settings you make here do not carry over to the others.
- SMS alerts need a valid phone number saved on this page before the toggle becomes available.
Where to find it
Select Settings in the left sidebar, then the Profile tab — or click your avatar in the top-right corner and choose Profile. Direct link: https://app.pluspoint.io/account-settings/profile.
Update your general information
- Open the General information section.
- Edit First name, Last name, Phone number and System language.
- Select Save changes.
| Field | Notes |
|---|---|
| Read-only. You cannot change your own sign-in email from the dashboard. | |
| Phone number | Must be a valid international number. SMS complaint alerts go to this number. |
Add a profile photo
Your photo appears next to your name in the users table and in the member avatars on the Teams tab.
- Go to the Profile photo section.
- Upload an image between 10 KB and 500 KB and adjust the square crop.
- To remove it, use the delete control on the photo.
Uploading and deleting take effect immediately, without Save changes.
Change your password
- Go to the Password section.
- Enter Current password, then New password and Confirm new password.
- Select Save changes.
If you signed up or accepted your invitation with Google and have never set a password, you can set one without entering a current password.
Forgotten the current one? Use Forgot current password?, which opens the password reset page.
Passwords must be at least 8 characters long and contain both letters and numbers.
Choose which alerts you receive
All of this lives in the Alerts and reports section. Use Save changes to apply what you set. Browser notifications are the exception: they apply straight away.
| Control | What it sends | Notes |
|---|---|---|
| Notification emails | Master switch for the four alerts below | |
| Frequency | Batching interval for email alerts | Hourly or Daily |
| Profile sync conflicts | A location profile has fallen out of sync with the connected platform | |
| New reviews | New reviews arrive for your locations | |
| Unassigned messages | Conversations landing in the Inbox with nobody assigned | |
| New survey responses | Customers submit survey responses | |
| Performance reports | A recurring summary of your account’s performance | Has its own Frequency: Weekly or Monthly |
| SMS alerts about complaints | A text message when a customer leaves a negative survey response | Disabled until a valid Phone number is saved |
| Browser notifications | New-message alerts pushed to this device | Only shown if your browser supports push notifications |
Install Pluspoint as an app
The Install app section appears when your browser or device can install Pluspoint as an app.
- Where the install button is offered, select Install app.
- On iOS there is no button. Open the page in Safari, tap the Share icon, then tap Add to Home Screen.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| SMS alerts about complaints is greyed out | No phone number saved | Enter a valid Phone number in General information, select Save changes, then turn the toggle on |
| SMS alerts silently turn themselves off | The phone number was cleared. SMS alerts are forced off whenever the number is empty | Re-enter the number and re-enable the toggle |
| Turning on Browser notifications shows a message that notifications are blocked | You previously blocked notifications for the site in your browser | Open your browser settings → Privacy and Security → Site Settings → Notifications, find Pluspoint in the blocked list and change it to Allow, then reload the dashboard and try again |
| The Browser notifications toggle is missing entirely | The browser does not support web push notifications | Open the dashboard in a browser that supports web push notifications |
| The Email field will not let you type | Your sign-in email is read-only in the dashboard | Contact support to change it |
| Alerts still arrive after you turned them off | You changed the settings while in a different account | Switch account from the avatar menu and repeat the changes there |