Photos and videos
Updated August 24, 2026
Photos & Videos is the media feed of your Google Business Profiles. One grid holds both the photos you publish and the photos and videos customers post about your locations. From there you can add new images for several locations at once, spot media you do not want on your listing, and act on it.
Before you start
- The page is Google-only. Without an active Google integration it shows Integration required and nothing else. See Google Business Profile.
- Each location needs a Google profile connected to it before its media appears. See Managing locations.
- Viewing needs Locations access (
locations:restrictedorlocations:full), limited to your assigned locations.- Uploading needs full Locations access (
locations:full) on the location you are uploading for. See Users and permissions.- Facebook and Instagram media is not shown here.
Where to find it
Locations → Photos & Videos, or go to https://app.pluspoint.io/locations/media.
Filter the feed
Select Filters, set what you want and select Apply filters.
| Filter | Options | Default |
|---|---|---|
| Locations | Only locations that have a Google profile | All of them |
| Format | Photo, Video | Both |
| Category | The media categories, plus None | All |
| Author | Business, Customer | Both |
| Timeframe | A date range | Empty |
Apply filters is disabled while any of the lists is empty, so keep at least one value selected in each.
Upload photos
- Go to Locations → Photos & Videos.
- Select Upload.
- Pick one or more Locations. Only locations with a Google profile that you have full access to are offered.
- Optionally pick Categories.
- Drag in or select up to 10 JPG or PNG files.
- Select Upload photos.
Each photo is published to Google once per selected location. Picking 3 locations and 4 photos creates 12 items on Google.
Upload limits
| Limit | Value |
|---|---|
| Files per upload | 10 |
| File types | JPG or PNG (.jpg, .jpeg, .png) |
| Minimum file size | 10 KB |
| Maximum file size | 5 MB |
| Recommended minimum resolution | 720 px tall by 720 px wide |
| Videos | Cannot be uploaded |
Pluspoint does not check image dimensions, so a smaller file uploads without complaint — Google is what rejects it. Videos appear in the grid only when customers post them to Google.
Delete, report and undo
Exactly one action is offered per item, depending on who published it.
| Item | Action offered |
|---|---|
| Media you uploaded | Delete |
| Customer media that Google supplies a removal link for | Report |
| Media you have already reported | Undo report |
| Customer media with no removal link from Google | No action — the ⋮ button is not shown |
Delete your own photo
- Open the ⋮ menu on the tile, or open the item, and select Delete.
- Confirm.
Deleting removes the photo from Google as well as from Pluspoint, and it cannot be undone.
Report a customer photo
- Open the ⋮ menu on the tile and select Report.
- Pluspoint opens Google’s own content-removal form in a pop-up window, pre-pointed at that media item.
- Complete the request on Google’s site. Pluspoint does not ask you for a reason and does not submit anything on your behalf.
- The item is flagged Reported in Pluspoint so you can track what you have already raised.
Google decides whether to remove the media. Undo report clears the Reported flag in Pluspoint only — it has no effect on a request you have already submitted to Google.
When customer media appears
Pluspoint imports new Google media about once a day. A photo or video a customer posts to Google shows up in the grid within roughly 24 hours, not immediately. Photos you upload through Pluspoint appear in the grid straight away.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| The page shows Integration required | The account has no active Google integration | Connect Google in Settings → Integrations — this needs settings:full. See Google Business Profile |
| A location is missing from the Locations list when uploading | It has no Google profile connected, or you do not have locations:full on it | Connect its Google profile, or ask an admin for full access to it |
| The upload fails with a message from Google | Google refused the image, for example because it is too small or too low quality | Re-upload a photo of at least 720 × 720 px |
| A video cannot be selected in the upload window | Only JPG and PNG files can be uploaded | Videos can only reach your listing by being posted on Google |
| ”Allow pop-ups to open Google’s report form” | The browser blocked the pop-up, so nothing was reported | Allow pop-ups for Pluspoint and select Report again |
| A customer photo has no ⋮ button | Google supplies no removal link for that item | Report it directly from your listing on Google |
| A photo posted on Google is not in the grid yet | Media is imported about once a day | Check again after the next import |