Website widgets
Updated September 2, 2026
Website widgets put your best reviews on your own pages. Pluspoint gives you two. The Pop-up slides in from the bottom-left corner and cycles through reviews. The Grid is a carousel you place inside a section of a page. Both pull live from your account, so new qualifying reviews appear without you touching the code again.
Before you start
- You need Reviews access — restricted or full — on one of your teams, or you must be the account owner. There is no plan or integration requirement.
- At least one of your locations needs reviews a widget can show: 5-star reviews with text, or reviews you marked as featured.
- You need to be able to edit your website’s HTML, or to hand the snippet to whoever can.
Where to find it
Reviews → Website widgets, or go to https://app.pluspoint.io/reviews/widgets.
Configure and embed a widget
- Select Preview on Pop-up or Grid.
- Choose the scope: Brands or Locations, then pick the entries to draw reviews from.
- Select the Review sites to include. At least one is required.
- Set Total reviews to show, Reviews sorting, and — for the grid — Background.
- Under Which reviews to show, keep 5-star reviews with comments or switch to Featured reviews.
- Select Get code.
- Select Copy code, then paste the snippet into your site as described below.
Settings reference
| Setting | Options | Default |
|---|---|---|
| Scope | Brands or Locations, then a multi-select | Brands, with all brands selected. Accounts with no brand access get all locations |
| Review sites | Every review site present on the selected scope. Required | All of them |
| Total reviews to show | 1, 2, 3, 8, 16 or 24 | 24 |
| Reviews sorting | Randomly or Most recent | Randomly |
| Background — grid only | A HEX colour | #F1F1F1 |
| Which reviews to show | 5-star reviews with comments or Featured reviews | 5-star reviews with comments |
Which reviews to show
5-star reviews with comments leaves out star-only ratings and anything below five stars. Featured reviews shows only the reviews you marked as featured in All reviews, whatever their rating and whether or not they have text; it stays disabled until at least one review in the selected scope is featured.
In both modes Total reviews to show is a maximum: with 16 selected and 8 featured reviews in scope, the widget shows 8 and never tops up with other reviews.
Where to paste each snippet
| Widget | What the snippet contains | Where it goes |
|---|---|---|
| Pop-up | A single <script> block | Anywhere in the page, typically just before the closing </body> tag. No container element is needed |
| Grid | A <div id="pl-grid-widget-container"></div> placeholder plus a <script> block | Paste both parts, with the div exactly where the grid should appear on the page. Without the div the grid renders nothing |
Both snippets carry your account’s widget key plus the scope, review sites and display options you chose. To change what a live widget shows, generate a new snippet and replace the old one.
What the widgets actually display
- Only reviews that match Which reviews to show. Reviews marked as deleted never appear.
- At most 24 reviews, even though Total reviews to show is the number you asked for.
- Most recent shows the newest updated reviews. Randomly shuffles them, so each page load looks different.
- The widget uses your account language, and switches to the visitor’s browser language when it can detect one.
- Both widgets render inside a shadow DOM, so your site’s CSS does not affect them and their CSS does not leak into your page.
How each widget behaves on your site
Pop-up
- A visitor who dismisses it stops the cycle and does not see the widget again in that browser for several hours.
- Renders nothing at all when there are no qualifying reviews.
Grid
- The number of cards per view adapts to the width of the container it sits in, not the browser window.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| Nothing renders on the page | The selected scope has no reviews that match Which reviews to show, or the grid’s container div is missing | Check the live preview in the configuration screen, and confirm the <div id="pl-grid-widget-container"></div> is present for the grid |
| The widget shows fewer reviews than you selected | Only qualifying reviews count, and the widget returns at most 24 | Widen the scope to more locations or review sites, or feature more reviews |
| You switched to Featured reviews but the live widget still shows 5-star reviews | The setting travels in the embed code, so the snippet already on your site keeps its old behaviour | Select Get code again and replace the snippet on your site |
| The grid renders in one narrow column on a wide screen | Cards per view follow the container’s width | Widen the container the div sits in |
| The pop-up stopped appearing for you but works for colleagues | You dismissed it, which suppresses it in that browser for several hours | Wait, or clear the site’s local storage |
| New reviews are not showing up | The widget shows what Pluspoint has collected, on each source’s own refresh schedule | See All reviews |