Online reviews
How to get more 5-star reviews, respond faster, and turn customer feedback into growth.
How to Delete a Google Review in 2026: A Business Owner's Guide
Report-and-appeal steps that actually work, the ask-the-author play that beats every form, why AI answers now read your reviews, and the volume math for the one-star that stays.
How to Create a QR Code for Google Reviews: The Operator's Guide and Tricks in 2026
Three ways to create a Google review QR code, including the one Google quietly ships and our free generator. Plus the parts most guides skip: placement, what the sign should say, how staff bring it up, and the rules that keep reviews from being deleted.
The 4.5-Star Economy: How AI Search Just Reset the Floor for Multi-Location Restaurant Brands
One in three Americans now refuses restaurants under 4.5 stars. AI assistants apply lower thresholds and weight review volume harder. The CMO playbook for multi-location restaurant chains.
The Ultimate Guide to Customer Service for Multilocation Businesses
In this guide, we’ll look at how multilocation businesses can enhance customer service across each site by using tools like Pluspoint’s Inbox, Reviews, Analytics, and Surveys features.
Building Long Lasting Relationships with Restaurant Customers: Proven Strategies for Success
Building long-term customer relationships is crucial for multi-location restaurants. Consistent quality and personalized service can be challenging. Let Pluspoint help your business thrive!
The Power of Social Proof: How Reviews Drive Consumer Behavior for Multilocation Businesses
Today, the opinions of others—captured through online reviews, testimonials, and ratings—carry significant weight. We’ll explore social proof, how it influences consumer decisions, and how Pluspoint’s platform can help you harness its power.
Winning Back Detractor Customers: Enhancing Customer Experience and Boosting Online Reputation
Maintaining high customer satisfaction in multi-location businesses is challenging. Detractor customers can significantly impact your business, but they can be converted into loyal advocates. Pluspoint offers a guide on winning them back by improving customer experience and online reputation!
Is Your Business Giving a Hoot? Why Online Reviews Matter!
Stuck between two dessert shops offering the same creamy cheesecake? One has a glowing 4.8 online rating while the other sits at 3.5. Which one would you choose? Dive deep into the intricate web of online reputation and discover how it's silently shaping the success trajectory of local businesses.
From Boomers to Gen Z's: Unraveling the Generational Web of Online Review Habits
"They say with age comes wisdom, but does the same hold true for online reviews?" In today's rapidly evolving digital age, businesses that truly succeed understand their buyer personas inside out. These personas aren't just vague constructs; they're amalgamations of preferences, habits, and most int
Brazil: 2nd Largest on Google - Is Your Business Taking Advantage?
Ever wondered why so many businesses in Brazil focus on Google? The answer lies in the numbers. Brazil ranks second in the world for Google search traffic, and an incredible 96% of Brazilians search online before calling or visiting a business.
Looking To Buy Reviews? 4 Reasons Why You Shouldn't
Perhaps you are wondering if you can buy reviews on Google, Facebook, and Yelp if you don't have many. You can certainly do so, but it will more likely harm than help your business in the long run.Throughout this article, we'll explain why it's a bad idea to buy online reviews and what it means
Rules for Handling Bad Reviews
Research indicates that 84% of people rely on online reviews at least as much as a personal recommendation from a friend. Having said that, it is incredibly important for you to make sure that every negative review is properly handled.
How do reviews influence the Customer Decision Journey? A guide for local business marketing
Reviews are a vital part of the modern buying decision making process. Bill Gates once said, "If your company is not on the internet, it doesn't exist". The modern interpretation of this phrase is such: if your local business doesn't have reviews, it doesn't exist. If you think otherwise, consider t
Dinosaur, hipster sculptures, and 17 more tactics for local business marketing
One roadside hotel installed a 6-meters high diplodocus (a dinosaur) to attract passing drivers. We admit that it's quite an unusual way to advertise, but not all types of local businesses need to apply such radical marketing to get customers.