Reviews

Deliveroo

Monitor your Deliveroo customer ratings and reviews in Pluspoint, next to every other review source.

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What is Deliveroo?

Deliveroo is a leading food delivery platform across the UK, Ireland, Western Europe, the Middle East, and parts of Asia, where customers order from local restaurants and rate the food and experience after each delivery. Those ratings decide how a restaurant ranks in the app — and whether a hungry customer scrolls past or orders again.

How Pluspoint works with Deliveroo

Pluspoint pulls your Deliveroo reviews into the same dashboard as the rest of your feedback, so every kitchen in your group sees its delivery ratings without logging into the partner portal. Ratings and sentiment are tracked per location, and AI drafts replies for your team, making it easy to spot a struggling site before its score slips.

What you can do with Pluspoint and Deliveroo

Collect Deliveroo customer reviews for every restaurant
Track delivery ratings and sentiment location by location
Draft replies with AI and keep a consistent voice
Compare Deliveroo feedback with your dine-in review sources

What Pluspoint does

What Pluspoint manages for you on Deliveroo.

✓ Business name

Keep your name consistent so customers and search engines recognize you.

✓ Address

Publish the exact location so people — and maps — can find you.

✓ Phone

Surface the right number so customers reach you on the first try.

✓ Website

Drive visitors straight to your site with an accurate link.

✓ Hours

Show open, closed, and holiday hours so no one arrives to a locked door.

✓ Categories

Associate the right categories so you appear in the searches that matter.

✓ Photos & logo

Add imagery and your logo so your brand looks the same everywhere.

✓ Description

Tell your story with a localized business description.

✓ Review monitoring

Track new reviews across every location from one dashboard.

✓ Ratings & sentiment

See how ratings and sentiment trend over time and by location.

Frequently asked questions

1. Can I see Deliveroo reviews inside Pluspoint?

Yes — your Deliveroo ratings and comments flow into review management, alongside Google, TripAdvisor, and the rest of your sources.

2. Why monitor Deliveroo reviews separately from dine-in feedback?

Delivery problems — cold food, late couriers, missing items — rarely show up in dine-in reviews. Watching both tells multi-site restaurants where the delivery experience, not the kitchen, is losing customers.

3. Can I track Deliveroo alongside other restaurant platforms?

You can. Follow Deliveroo next to TheFork and OpenTable so delivery and dine-in feedback sit in one comparable view.