Reviews

Better Business Bureau

Collect Better Business Bureau reviews, request new ones, and keep the profile accurate across every US and Canada location.

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What is Better Business Bureau?

The Better Business Bureau is a long-established non-profit that maintains business profiles, customer reviews and accreditation records across the US and Canada, and consumers check it to vet who they deal with. A BBB profile is often the first credibility check a cautious customer makes, and its star rating is right there on the page.

How Pluspoint works with Better Business Bureau

Add the BBB business profile to a location in Pluspoint and its customer reviews are collected from the public page about once a day, landing in the same feed as Google, Yelp and the rest with sentiment and AI-drafted replies. Your surveys can offer BBB as a review site, linking straight to its review form. The listing record keeps the profile details consistent with your other channels.

What you can do with Pluspoint and Better Business Bureau

Read every BBB customer review beside your other review sources
Offer BBB as a review site in your surveys
Track BBB ratings and sentiment per location
Keep business name, address and phone accurate on BBB

What Pluspoint does

What Pluspoint manages for you on Better Business Bureau.

✓ Business name

Keep your name consistent so customers and search engines recognize you.

✓ Address

Publish the exact location so people — and maps — can find you.

✓ Phone

Surface the right number so customers reach you on the first try.

✓ Website

Drive visitors straight to your site with an accurate link.

✓ Hours

Show open, closed, and holiday hours so no one arrives to a locked door.

✓ Categories

Associate the right categories so you appear in the searches that matter.

✓ Photos & logo

Add imagery and your logo so your brand looks the same everywhere.

✓ Description

Tell your story with a localized business description.

✓ Review monitoring

Track new reviews across every location from one dashboard.

✓ Ratings & sentiment

See how ratings and sentiment trend over time and by location.

Frequently asked questions

1. Does Pluspoint collect BBB reviews?

Yes. Add the BBB business profile to a location and its customer reviews are collected about once a day into review management, with sentiment analysis and AI-drafted replies. BBB complaints are not collected.

2. Can I request more BBB reviews?

Yes — add BBB as a review site in a survey template, and automate review requests over email, SMS or WhatsApp with messaging campaigns.

3. Can I reply to BBB reviews from Pluspoint?

You draft the reply in Pluspoint and post it on BBB, since BBB accepts responses only through its own business portal. The review then counts as answered in your reporting.