Commerce & Operations

Square

Turn Square payments into contacts, surveys, coupons, and follow-ups with Pluspoint.

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What is Square?

Square is a point-of-sale and payments platform that retailers, restaurants, cafés, and service businesses use to take payments in store and online. Its customer directory and loyalty program know who paid, whether the customer entered a phone number at checkout, paid with a saved card, or was added to the sale.

How Pluspoint works with Square

Connect your Square account from Pluspoint and link each Square location to a Pluspoint location. When a customer Square can identify pays at a linked location, Pluspoint creates or updates their contact and adds the payment to their timeline. That payment can start an automation, so a survey, a coupon, or a thank-you message follows the visit without anyone sending it. Pluspoint only reads from Square and never changes anything there.

What you can do with Pluspoint and Square

Send a feedback survey after a customer pays at one of your locations.
Welcome first-time customers with a coupon and thank regulars after a set number of purchases.
Tailor follow-ups by amount paid or location, and connect a separate Square account for each franchisee.

What Pluspoint does

What Pluspoint manages for you on Square.

✓ Payment follow-ups

Turn payments by known customers into contacts and automation triggers for surveys, coupons, and messages.

Frequently asked questions

1. How does the Square integration work with Pluspoint?

Connect your Square account and link each Square location to a Pluspoint location. When a customer Square can identify pays there — a loyalty member, a saved card, or a customer added to the sale — Pluspoint creates or updates their contact and records the payment.

2. Can a Square payment trigger a survey or a coupon?

Yes — a completed payment can start an automation that sends a survey, a digital coupon, or a message, and the amount, location, or first purchase can decide who gets what.

3. Can I connect several Square accounts?

Yes — connect one per franchisee or business and link each account's locations to Pluspoint. Payments from every account can start the same automations, or you can target a single account.