Hotels.com
Collect your Hotels.com ratings and reviews in Pluspoint and respond with AI assistance.
What is Hotels.com?
Hotels.com is a global hotel booking site, part of the Expedia Group, known for its rewards programme and a catalogue that spans everything from budget rooms to resorts. Guests who book through it can rate their stay and leave detailed reviews that future travellers weigh before reserving.
How Pluspoint works with Hotels.com
Pluspoint gathers your Hotels.com reviews into one shared dashboard, giving each property a running picture of its rating and what guests are actually saying. AI drafts a reply for anything that needs a response, so your team keeps up with feedback across every location without hopping between extranets.
What you can do with Pluspoint and Hotels.com
- Centralise Hotels.com reviews for all your properties
- Watch rating movements and guest sentiment over time
- Draft replies with AI and publish after a quick review
- Spot recurring themes guests raise about each hotel
What Pluspoint does
What Pluspoint manages for you on Hotels.com.
✓ Business name
Keep your name consistent so customers and search engines recognize you.
✓ Address
Publish the exact location so people — and maps — can find you.
✓ Phone
Surface the right number so customers reach you on the first try.
✓ Website
Drive visitors straight to your site with an accurate link.
✓ Hours
Show open, closed, and holiday hours so no one arrives to a locked door.
✓ Categories
Associate the right categories so you appear in the searches that matter.
✓ Photos & logo
Add imagery and your logo so your brand looks the same everywhere.
✓ Description
Tell your story with a localized business description.
✓ Review monitoring
Track new reviews across every location from one dashboard.
✓ Ratings & sentiment
See how ratings and sentiment trend over time and by location.
✓ Attributes & amenities
Highlight the amenities and attributes customers filter for.
Frequently asked questions
1. How does Pluspoint handle Hotels.com reviews?
2. Is this useful for a hotel chain with many sites?
3. Can I keep replies consistent across platforms?
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Get started with Pluspoint and Hotels.com
Connect your tools and grow your local reputation from one platform.