VTEX

VTEX is a cloud-based commerce platform that provides an end-to-end solution for retailers and brands to sell their products online. With its modular and customisable architecture, VTEX offers a wide range of features such as inventory management, order management, and customer management. VTEX also enables businesses to integrate with third-party systems, such as payment gateways and shipping providers, to streamline their operations and enhance their online shopping experience. An enterprise commerce platform behind many large retail and marketplace operations.

Pluspoint and VTEX integrate together to improve the customer experience and optimize the online shopping process. By utilizing Pluspoint's feedback and survey tools, VTEX merchants can collect valuable insights from their customers, identify areas for improvement, and enhance their overall online shopping experience, loyalty and retention. Pluspoint also helps VTEX merchants to stay on top of their customer feedback by providing automated notifications and real-time analytics. Pluspoint ties VTEX orders to reviews and post-purchase messaging at scale.

• Whenever a customer completes a purchase on VTEX, Pluspoint can send an email survey to gather feedback on the shopping experience.
• Whenever a customer abandons their cart on VTEX, Pluspoint can send a follow-up SMS survey to understand the reason for the abandonment and how it can be prevented in the future.
• Whenever a customer returns a product on VTEX, Pluspoint can send a WhatsApp survey to collect feedback on the return experience and identify areas for improvement.