HubSpot

HubSpot CRM is a powerful customer relationship management software that helps businesses manage and organize their contacts, deals, and customer interactions. Its user-friendly interface and robust features make it easy for businesses of all sizes to manage their sales and marketing activities, track leads, and monitor customer behaviour. As a leading CRM, it's where many teams already manage contacts, deals, and marketing.

Pluspoint and HubSpot CRM work together seamlessly to streamline the sales process and improve customer satisfaction. By integrating HubSpot CRM with Pluspoint, businesses can capture valuable customer feedback and insights at every stage of the sales process through automated surveys, as well as NPS and keyword sentiment analysis. This information enables the marketing department to make data-driven decisions and optimize customer interactions, while also improving sales strategies and identifying opportunities for growth. Connected through Zapier or our open API, review and campaign activity can show up next to the deals that generated it.

• Whenever a new contact is added to HubSpot CRM, Pluspoint can automatically send a personalised email survey to gather feedback and insights about the customer experience.
• Whenever a deal is closed in HubSpot CRM, Pluspoint can automatically send a WhatsApp/SMS survey to the customer to get feedback and insights about their purchase experience, helping the marketing department identify opportunities for cross-selling and upselling.
• Whenever a customer interacts with your business on any channel, Pluspoint can automatically send a survey to gather feedback and insights about their experience, helping you improve customer satisfaction and retention.